Position Summary:

Production Support is responsible for running the day-to-day operations of the SIPH application environment. Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period. Assesses initial severity, gather impacts, creates or updates Remedy tickets. Lead triage calls, keeping the necessary focus on restoral, making sure all necessary teams are engaged and focused on their tasks, and providing updates to leadership and stakeholders regarding progress toward restoral via tools, email and phone. Must be flexible, adapt easily to changing priorities and be able to learn about a variety of technologies very quickly. Review and decisioning infrastructure and application changes. Work closely with our application development team on miscellaneous items.

Additional responsibilities include:

• Identify opportunities for monitoring and automation.
• Drive Prost Problem management process to get to root cause and corrective items.
• Develop tools, dashboard, Reports, alerts or processes using various tools like Splunk, Introscope etc. to aid and improvise monitoring and day-to-day tasks to reduce resource overhead.
• Evaluate and participate in Changes/Releases.
• Identify stability and risk items in Production, work with various teams to remediate and ensure environment availability, stability and resiliency.

Required Skills:

• Excellent analytical and problem-solving skills
• Working knowledge of Splunk, Dynatrace, Autosys, Shell scripts, Remedy
• Experience in Core Java and J2EE technologies, Linux, SQL, Autosys
• Must work well under pressure
• Ability to manage multiple priorities
• Candidate must have excellent written and verbal communications skills.
• Ability to communicate effectively across all levels
• Able to work independently or as a part of the team

Desired Skills:

• Previous Production Support experience
• Experience in diagnosing complex technical issues.
• Familiarity with the financial sector is advantageous
• Understanding of change and release management.

Expected annual pay for this role ranges from [$110,000] to [$115,000]. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.