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Title:  Service desk lead

Requisition ID:  81540
City:  Al Jubail
Country/Region:  SA
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role:

Service desk lead

Detailed JD:

  • Manage and lead the IT service desk team.
  • Ensure timely resolution of IT issues and requests.
  • Monitor and report on service desk performance metrics.
  • Develop and implement service desk policies and procedures.
  • Provide training and support to service desk staff.
  • Collaborate with other IT teams to resolve complex issues.
  • Facilitate communication and escalation processes within the IT department.
  • Maintain up-to-date knowledge of IT support best practices.

Qualifications

  • Bachelor's degree in Information Technology or related field.
  • 5+ years of experience in IT support, with at least 2 years in a leadership role.
  • Strong understanding of ITIL practices.
  • Proven ability to manage and motivate a team.
  • Excellent problem-solving and communication skills.
  • Customer-focused approach with a commitment to quality support.

Long Description

Skills

  • ITIL
  • Team leadership
  • Customer service
  • Incident management
  • Change management
  • Technical troubleshooting
  • Communication
  • Time management
Mandatory Skills: Service Desk Management .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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