Apply now »


Work with us

Title:  Account Quality Manager - L1

Requisition ID:  65417
City:  Bengaluru
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

SAP FI - Financial Accounting and Controlling - Ability to understand the customer business processes and the IT landscape rapidly and able to foresee the likely challenges Ability to frame the right set of questions for the multiple tracks Create solution proposals with effort estimation for a chosen project track and create a solution road map addressing the current and the future needs ofthe business Conduct solution architecting workshops with the business managersCreate detailed solution documentation and presentations and implement the solution using the standard solutions in SAP Should have SAP experience in the coremodule of specialization and domain experience Able to lead a team and trainthe team and possess sufficient knowledge of the quality processes and adoptedquality standards in projects Knowledge of the recognized quality tools and Participate in Quality meetings Must have a good knowledge of the FI sub modules comprising of General Ledger, Accounts Receivable, Accounts Payable and Integrationwith Sales and Distribution and Material Management Must have the knowledge ofthe Asset Management Module Must have the knowledge of the main delta featuresof ECC60 Must have the basic knowledge of the CO sub modules - Cost CenterAccounting and Profit Center Accounting

͏

Key Responsibilities:

  • Implement a Quality Deployment Strategy:
    • Collaborate closely to develop a deployment strategy that addresses the specific requirements and goals of your assigned accounts, ensuring alignment with broader organizational objectives.
    • Continuously evaluate priorities across accounts, facilitating adjustments that harmonize with evolving business strategies and client goals.
  • Quality Control and Customer Satisfaction:
    • Champion initiatives aimed at completing the Annual Customer Satisfaction survey, guaranteeing broad participation to gather insightful feedback.
    • Promptly address survey questions and actively engage clients in meaningful discussions to devise actionable plans based on their feedback.
    • Meticulously track action plans across various projects, ensuring sustained customer satisfaction and performance improvement.
    • Lead Quarterly pulse surveys to continually gauge performance and client sentiment, fostering better relationships and service quality.
  • Business Partnership and Early Warnings:
    • Design and implement an early warning system that captures essential quality metrics, project timelines, and resource limitations, facilitating proactive measures.
    • Participate in monthly business reviews to assess quality adherence and lifecycle management while fostering a culture of transparency.
    • Engage in skill development sessions with delivery teams, encouraging the exchange of best practices and continuous learning.
  • Drive Continuous Improvement:
    • Foster an environment of continuous improvement across all projects by analyzing efficiency and productivity metrics regularly.
    • Establish knowledge-sharing mechanisms within the team, allowing new methodologies and best practices to thrive.
    • Set and monitor annual improvement targets, ensuring continual evolution of operations in line with industry standards.

͏

Team Management:

  • Build and Lead Effective Teams:
    • Clearly communicate expectations to team members, fostering an environment of accountability, enthusiasm, and support.
    • Conduct regular performance evaluations, providing constructive feedback that encourages professional development tailored to individual aspirations.
    • Facilitate specialized training programs that address diverse team needs, considering statutory requirements specific to each country.
  • Employee Engagement and Satisfaction:
    • Lead initiatives that resonate with team members, creating a positive, inclusive, and proactive workplace culture.
    • Periodically assess team morale and satisfaction, proactively developing engagement strategies to bolster workplace happiness.

͏

Performance Metrics

No. Performance Parameter Measure
1. Quality Control and Customer Satisfaction
  • CSAT Scores across all levels (BU/Account/Portfolio)
  • Compliance Scores for process adherence
  • Comprehensive Internal Audit Coverage
  • Project Schedule Performance Metrics
  • Assessment of Planned vs Actual Efforts
  • Resource Productivity Analysis
2. Capability Building
  • Success Rates of Onboarding Processes
  • Completion Rates of Certifications
3. Continuous Improvement
  • Annual Implementation Rates of Lean Projects
  • Documented Improvements in Productivity
  • Continuous Improvement Initiatives Annually
4. Team Management
  • Attrition Rates within the Team
  • Employee Satisfaction Metrics
5. Capability Building
  • Training Coverage for Specialized Skills
  • Statistics of Leadership Development Training

͏

Required Skills and Competencies:

  • In-depth expertise in SAP Financial Accounting & Controlling is essential.
  • A strong orientation towards client satisfaction, paired with a tangible passion for achieving outcomes.
  • Evident excellence in execution, demonstrating collaborative teamwork abilities.
  • Flexibility and willingness to learn in a dynamic, fast-paced environment.
  • Outstanding communication, problem-solving, and decision-making skills are a must.

Experience: 5-8 years in a relevant field, showcasing a proven track record of thought leadership particularly related to quality control and client satisfaction.

Join Us: As we strive for innovation and transformation at Wipro Technologies, we enthusiastically welcome individuals with a passion for change and improvement, including applications from people with disabilities.

Mandatory Skills: SAP Financial Accounting & Controlling .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Apply now »