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Title: Administrator - L3

Requisition ID: 73898

City: Bengaluru

Country/Region: IN

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction

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Responsibilities include:

The NOC Tier 1 Specialist is responsible for the monitoring of the TELUS Mobility network, coast to coast on a 24x7x365 basis. The NMC Surveillance Specialist is responsible for the core telecommunications network: DMS, GTD-5, 5ESS Wireline switches, cell sites, trunks etc., and all the peripherals and data elements and their associated services. Quick reaction to network issues, attention to all details and the ability to take trouble shooting to a higher level are qualities that this position demands

1. Transport Surveillance L1 engineer.Transport Surveillance touches all desks in both wireline and wireless aspects.Devices NOC connects to perform Surveillance: Preside, One Control, Blue Planet and DACsMonitor: Optera Metro, DWDM, Long haul Optical, DACs, SONETs - OC3 to OC7652. Access Network L1 engineer.Access Surveillance: Monitoring of last mile copper to remote based switches / Not part of the Switching desk for DMS, GTD-5 and 5ESSDevices NOC connects to perform Surveillance: Preside, Tellabs, Timespan, Nortel DMS1u, LynchMonitor: Access Nodes, Landline Voice Services & Data, Optical Network Unit (ONUs), Radio Networks3. RAN L1 engineer.RAN (WLS Radio Access Network) Surveillance: Monitoring of Equipment and Environmental alarms from the RAN, edge network including the following device types -3G-5G Macro BTSs (NodeB, eNodeB, gNodeB) and Spot coverage devices (Microcells, DRU - Remote Radios, Wireless Repeaters, Montreal STM) and Cell Site Routers, Wireless Microwave Backhaul and Mobility Core SBA/PBA alarms (Service / Performance based alarm – Splunk ETC.

Shift Timings:12-Hour Shifts: 4:30 AM to 4:30 PM AND 4:30 PM to 4:30 A

Rotation Schedule: Two-night shifts, followed by one day off, then two morning shifts, and three days off. This results in an average of 15 to 16 working days per month.

Flexibility: Must be willing to work from the office if required.

Leave Policy: No formal vacation policy due to 24x7 NOC operations. Employees must arrange shift swaps with team members to take time off. In case of emergencies during a shift, employees cannot leave until a backup is available.

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Deliver

No	Performance Parameter	Measure
1.		100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

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Mandatory Skills: Network Data Admin .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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