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Title:  DevOps Engineer - L3

Requisition ID:  82920
City:  Bengaluru
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

   

Expected start date tentative

 Immediate

Rate including mark up - 

 200K/M

Work Location – pls mention city and preferably office address as well

Bangalore/Pune

Panel names/email ID

Sneha 

Workplace Type: (Remote/Hybrid/Onsite)? If Hybrid, how many days onsite & offsite?

 Hybrid

Years of exp needed

8+ years
 

Mandatory Skill - Service now and Tablue.

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Key Responsibilities:

  • Develop, maintain, and enhance standard and custom reports within ServiceNow, including Performance Analytics and dashboards.
  • Build SQL queries and scripts to extract, manipulate, and analyze data from multiple sources, including ServiceNow and external systems.
  • Design and publish Tableau dashboards that visualize trends, KPIs, and operational performance for stakeholders at various levels.
  • Work with stakeholders to gather reporting requirements and align deliverables with business objectives.
  • Ensure data quality, accuracy, and consistency in all reporting artifacts.
  • Monitor performance of dashboards and reports, making necessary improvements to ensure optimal performance.
  • Support regular audits, compliance tracking, and executive reporting activities.
  • Collaborate with developers, process owners, and business analysts to align reporting strategy with process enhancements.

Required Skills & Qualifications:

  • 2+ years of experience in ServiceNow reporting (including Report Designer, Performance Analytics, Dashboards).
  • Proficiency in SQL for querying, transforming, and analyzing data.
  • Hands-on experience with Tableau for creating visually compelling dashboards and reports.
  • Understanding of ITSM processes and ServiceNow data architecture.
  • Strong analytical, troubleshooting, and problem-solving abilities.
  • Excellent written and verbal communication skills, with the ability to clearly explain data insights to non-technical stakeholders.

Ability to work both independently and collaboratively in a fast-paced environment.

 

 

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Deliver

No Performance Parameter Measure
1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation
2. CSAT Timely customer resolution as per TAT
Zero escalation

 

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Mandatory Skills: ServiceNow DevOps Deployment .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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