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Title: Major Incident Manager

Requisition ID: 58276

City: Bengaluru

Country/Region: IN

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Do
RESPONSIBILITIES
•   Drive the efficiency and effectiveness of the Incident Management process
•   Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer
•   Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle
•   Knowledge management activities - creation and sustenance
•   Meet the SLAs and other KPIs agreed and produce the Process Performance Reports
•   Ensuring Process adherence across the Account and extending the Support for Process audits and assessments.
•   Bring in Service improvements and close the Gaps as per the Audits and Assessments
•   Conduct Incident and Major management training and spread awareness
•   Monitor the effectiveness of the IT Service Management tool and ensure it is aligned to the process execution

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KEY SKILLS AND COMPETENCIES
•   Excellent people management and operational skills
•   Ability to interact with all levels of the Customer and IT provider organization
•   Good presentational skills
•   Effective communication skills
•   Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business issues
•   ITIL Foundation Level Training or knowledge required, preferred ITIL SO intermediate certification
•   5-8 years of experience in IT Service Management

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Mandatory Skills: ITIL Incident Mgmt .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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