Apply now »


Work with us

Title:  NDA Problem Management

Requisition ID:  81664
City:  Bengaluru
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Job Title: Networking Problem Manager

Job Summary: Problem Management for managing the lifecycle of all network-related problems, ensuring they are reviewed and resolved within established service levels. The primary goal is to prevent network incidents and minimize the impact of those that cannot be prevented.

Roles & Responsibilities:

  • Problem Identification and Analysis: Identify and analyze network problems to determine root causes and implement corrective actions.
  • Incident Management: Collaborate with the incident management team to resolve network incidents and prevent recurrence.
  • Root Cause Analysis: Conduct thorough root cause analysis for network issues and document findings.
  • Problem Resolution: Develop and implement solutions to resolve network problems and improve network performance.
  • Monitoring and Reporting: Monitor network performance and generate reports on problem management activities and outcomes.
  • Continuous Improvement: Identify opportunities for process improvements and implement best practices in network problem management.
  • Collaboration: Work closely with network engineers, IT teams, and vendors to resolve network issues and enhance network reliability.
  • Documentation: Maintain detailed documentation of problem management processes, procedures, and resolutions.

͏

Qualifications:

  • Experience: Proven experience in network management, problem management, or a related role.
  • Certifications: Relevant certifications such as ITIL, CCNA, or CCNP are preferred.
  • Skills: Strong analytical and problem-solving skills, excellent communication and collaboration abilities, and proficiency in network monitoring and management tools.

Desired Skills:

  • Knowledge of ITIL best practices in problem management.
  • Experience with network performance monitoring and troubleshooting.
  • Familiarity with network security principles and practices.
  • Ability to work under pressure and manage multiple priorities.

Mandatory:

  • 6-10 years of core Enterprise Network experience.
  • 5 days office with General shift
Mandatory Skills: Network Data Admin .

 

Experience: 8-10 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Apply now »