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Title:  Nexthink SME

Requisition ID:  58036
City:  Bengaluru
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Nexthink SME

 

Role Description :

 

We are looking for a Digital Employee Experience (DEX) Subject matter expert with a strong desire to learn and innovate - you help challenge the status quo and you are very eager to develop new skills to help our customer stay on the leading edge of digital employee experience. The candidate should be heavily motivated by both the problem hunting and understand data to drive a better user experience in enterprise IT. This is a unique opportunity to improve User experience at scale.

 

Responsibilities:

  • Design and implement data and problem hunting architecture to improve digital user experience of IT services.
  • Design, implement, deliver and validate Nexthink Experience features
  • Help improving the team architecture, design and development best practices
  • Have a natural curiosity for data and anomalies, be intrigued by the “why”.
  • Participate actively in the technology roadmap planning, leveraging input from Nexthink and other DEX data sources.
  • Work with the agile iterative/incremental mindset and best practices and participate actively to the different ceremonials.
  • retrieve, process, and analyze large amounts of DEX data to identify patterns which help organization to proactively resolve User experience issue .
  • Collaborate with the Nexthink product team, Wipro Engineering Teams, Automation Teams, and delivery teams to understand the technical features and capabilities of the product, provide improvement areas, and drive better outcomes for our customers.
  • Strong interest in emerging technologies such as generative AI and how this can help drive better data outcomes.

 

Requirements:

  • Proven track record driving DEX outcomes, preferably with Nexthink.
  • Strong understand of Enterprise IT, End User Services, PC, Mac, and Application workloads.
  • Experience in UI/UX development, or the UI/UX feedback cycle.
  • B. E. /B. Tech in Computer Science (or equivalent), MSc preferred
  • Experience Data Analysis, Data Modeling, and Data Gathering Processes.
  • Strong motivation for complex challenges and learning new technologies.
  • Excellent communication and teamwork skills
  • Mind-set oriented towards continuous improvement, lean thinking and high-quality work
  • Experience with speaking at technical conferences is a plus
  • Fluent in English (spoken and written)  

Certifications

  • Nexthink
  • Data Analytics
  • Project Management / Program Management certification preferred

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Mandatory Skills: UxM - NexThink .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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