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Title:  ServiceNow Virtual Agent / Chatbot Developer

Requisition ID:  70159
City:  Bengaluru
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

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Role Summary:
This developer builds AI-based chatbots using ServiceNow Virtual Agent Designer. The role includes developing conversational flows, configuring NLU intents, and integrating with TPRM workflows to enable self-service capabilities.

Required Certifications:
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• One mainline certification such as TPRM, IRM, ITSM, or HRSD

Key Responsibilities:
1. Configure and customize GRC or TPRM module components and workflows.
2. Design conversational flows using Virtual Agent Designer.
3. Build topics, conditions, responses, and dialog flows.
4. Integrate Virtual Agent with catalog, incidents, and knowledge base.
5. Configure NLU models and train intent recognition.
6. Test chatbot interactions and validate fallback scenarios.
7. Customize UI components for chat interaction.
8. Use scripting for advanced logic in dialog responses.
9. Monitor chat logs for improvements and analytics.
10. Collaborate with stakeholders to define chatbot scope.
11. Keep chatbot framework up to date with platfoarm releases.
12. ServiceNow development experience.

Mandatory Skills: ServiceNow SecOps .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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