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Title:  Servicenow Tech Lead

Requisition ID:  81309
City:  Bengaluru
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters

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Candidate to have at least 7 years of IT software consulting experience with 4 years’ experience supporting or implementing SPM. This role is an ServiceNow SPM Consultant to deliver customer services and support growth of the services business at Wipro.

Job Description:

1. Liaison with Clients on Requirements

2. Participate in Requirement Gathering

3. Complete understanding and hands on working experience in Agile and Scrum

Methodologies

4. Hands on Experience in ServiceNow Module Demos

5. Hand on Experience in cascading Technical and Functional Requirements

6. Good understanding of ServiceNow Functional aspects of ITBM / SPM Suite

7. Responsible for delivering Industry and ServiceNow best practices around ITBM / SPM,

requiring a highly focused and structured individual with strong client management

experience.

8. Excellent Knowledge and Hands on, on Technical Development aspects of ITBM / SPM

Suite inclusive and not limited to Idea / Demand Management, PPM, Agile, Resource

Management, Expense Management and Timecard Management

9. Good Understanding of Technical Verbiage and Concepts of ServiceNow Development

Aspects

10. Hands on Experience in creating, maintaining, and implementing the ServiceNow Suite

11. Hands on Experience in Contributing to the HLD, LLD and maintaining the changes for the

same.

12. Excellent written and oral communication skills, including the ability to communicate

across business areas

13. Strong operational business understanding, including potential impact of business

decisions on various internal/external stakeholders and systems

14. Maintain a high level of attention to detail, the ability to work independently, adjust

priorities, and work in a continuously changing environment

15. Experience working with cross-functional teams

16. At least 4+ years’ experience with ITBM / SPM

17. Knowledge of Business Rules, Client Scripts, Script include, Workflow designer,

Table/Form creation, email alerts configuration

18. Experience developing and customizing core ITBM / SPM applications such as Idea,

Demand, Projects, Project Portfolio, Resource Management, Financial Management

19. Experience working and developing with JavaScript - HTML5, Jelly, jQuery, and AngularJS

20. ServiceNow Certified Implementation Specialist and Systems Administration Certified.

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Mandate/ Must have Skill

Experience with ITBM / SPM.Proven consulting experience as a key technical resource leading the development and delivery of ITBM / SPM solutions in client environments

Knowledge of Business Rules, Client Scripts, Script include, Workflow designer, Table/Form creation, email alerts configuration.

Experience developing and customizing core ITBM / SPM applications such as Idea, Demand, Projects, Project Portfolio, Resource Management, Financial Management 

Experience working and developing with JavaScript - HTML5, Jelly, jQuery, and AngularJS 

Ability to develop on the ServiceNow platform including the customization. 

Certified System Administrator, CIS-ITSM & ITBM / SPM CIS certification(s) certification is a Must. 

Mandatory Skills: ServiceNow - SaaS .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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