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Title:  System Engineer - L3

Requisition ID:  83869
City:  Bengaluru
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role is: Multimedia Technical Analyst

Location: Hyderabad and Bangalor

5 days a week in GS office

4 to 6 years 

CBR-70K

Must haves in the skills are:  Service desk analyst, AND Audio/Video OR Teleconferencing, AND Zoom, AND Cisco  - These 4 must all appear in resume

  • Work as a service desk analyst to process multimedia requests such as Audio and Video Conferences/events.
  • Resolve Audio Conference (AC), Video Conference (VC) and Zoom booking issues.
  • Communicate effectively with a diverse group of clients.
  • Set up, monitor and manage audio & video conferences remotely and onsite.
  • Process email and ticket requests efficiently and in a timely manner.
  • Act as an audio conference operator for high profile Operator Assisted calls.
  • Act as an event coordinator for high profile Zoom Corporate/Roadshow events.
  • Coordinate preventative maintenance and troubleshooting for AV infrastructure

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    1. Basic Qualifications 
  1. Strong verbal and written communication skills.
  2. Strong analytical skills and quality conscious. 
  3. Ability to adapt to new programs and applications.
  4. Technically strong on the Audio and Video equipment & technology.
  5. Experience of working in a “hands on” role with Audio Visual products and Cloud Conferencing (Zoom).
  6. Works well under pressure.
  7. Portrays the highest level of professionalism.
  8. Accurately document instances of hardware failure, repair, installation, upgrade and removal.
  9. Ability to have sound judgment in prioritizing tasks accordingly. Must be multi-task oriented.
  10. Works well within a team and with clients at all levels.

Complies with given standards, policies and procedures

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  1. Preferred Qualifications
  1. The use of software-based web application programs such as Zoom, WebEx, Teams, and Service Now.
  2. Experience operating and troubleshooting on a variety of multimedia /audiovisual hardware and software for at least 2 years.

 

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Mandatory Skills: Desktop Support .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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