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Title:  Team Manager

Requisition ID:  66911
City:  Bengaluru
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Key Responsibilities:

 

  • Possess good knowledge about SPVs and its relevance.
  • Reviewing the SPV level trial balance & Financial Report and ensure the accuracy.
  • Ensure the accuracy in allocation and coding of invoice on Coupa/EAS and related work like Vendor Onboarding, payment status, daily tracker update etc.
  • Reviewing the various expense report in to cater the leadership requirements.
  • Reviewing the Investment Summaries to depict the capital activity event.
  • Reviewing the accuracy of distribution calculation and waterfall model.
  • Reviewing the valuation model at fair market value for Public Equities & Bonds.
  • Ensuring the accuracy & timeliness in tracking & reporting the cash & securities.
  • Ensuring the accuracy & timeliness in sec-reporting such as Form ADV & PF, 13F, 13H etc.
  • Assisting in compliance with relevant regulatory requirements.
  • Ensure smooth transition and 100% documentation in terms of SOPs & checklists.
  • Identify process gaps and initiate process improvement & transformation projects
  • Demonstrated ability to quickly learn new systems & enhance current process and drive improvement
  • Ability to multitask in a fast-paced environment with multiple priorities.
  • Ensure monthly close process follows the deadlines and compliance with internal controls.
  • Catering the Ad-hoc requests with accuracy & in stipulated time.
  • Lead and mentor the team, providing guidance, training, and performance evaluations. Foster a collaborative and high-performance team environment, promoting professional development and continuous improvement.
  • Serve as the primary point of contact for clients, addressing inquiries and providing exceptional client service

 

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Desired Candidate Profile:

 

  • Candidate must be a Postgraduate or C.A., with knowledge of finance
  • Good Understanding of Private Equity business and its Revenue Model.
  • Candidates must have 7.5-9 years of relevant experience in financial reporting, performance reporting.
  • Strong Microsoft Office skills (MS Excel, MS PowerPoint and MS Word)
  • The ability to effectively work as an individual contributor and possess strong analytical, problem solving, critical thinking and decision-making skills, multitask and deliver under tight deadlines
  • The profile involves effective communication across Clients’ facilities globally and hence possessing excellent interpersonal and communication skills in verbal and written English is a must
  • A demonstrated ability to write effectively and summarize large amounts of information succinctly and quickly
  • A desire to work in an international team environment, often under pressure and with multiple stakeholders

 

 

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  • Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

    • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
    • Assist clients with navigating around product menus and facilitate better understanding of product features 
    • Troubleshoot all client queries in a user-friendly, courteous and professional manner
    • Maintain logs and records of all customer queries as per the standard procedures and guidelines
    • Accurately process and record all incoming call and email using the designated tracking software
    • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
    • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
    • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

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  • Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

    • Undertake product trainings to stay current with product features, changes and updates
    • Enroll in product specific and any other trainings per client requirements/recommendations
    • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
    • Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver
 

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
Mandatory Skills: Institutional_Finance_Buy_Side_Others .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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