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Title:  Techno Functional Consultant

Requisition ID:  11315
City:  Bengaluru
Country/Region:  IN

Responsibilities

 

  • Understand user journeys and the technology used in conjunction with Experience Cloud sites to document and facilitate the user’s experience
  • Participate in requirements elicitation sessions with department leaders and other stakeholders to document user processes, business rules, terminology, and development requirements for small and medium sized projects
  • Understand which applications work with or are integrated into the Experience Cloud sites for customers to have a seamless experience
  • Participate in UX design sessions to understand how requirements translate into Experience Cloud designs
  • Develop supporting documentation such as process flows and mockups
  • Provide support to customer during Sprints to help Scrum team understand business and functional requirements, value, and expectations
  • Learn key portal functionality and backend to determine functional requirements
  • Write SIT and UAT test cases for small and medium sized projects
  • Provide feedback on work in progress, clarify requirements, and ensure development meets defined acceptance criteria
  • Support Quality Assurance testing strategy and plan including writing test scenarios for user acceptance testing and creating data for testing
  • Provide UAT support to business testers
  • Provide training documentation and provide support to business trainers for end user training sessions
  • Communicate effectively with business users on the status of enhancements, projects and open production support tickets
  • Translate Product Support tickets into requirements for bug and enhancement fixes
  • Work with business stakeholders to ensure bug and enhancement requirements are fully understood and approved
  • Work within IT change control process to ensure bug fixes and enhancements are successfully deployed to Production

 

Mandatory Skills

  • At least 8 - 10 years of experience working as a Salesforce Business Analyst & 2 year’s experience working as a functional solution architect. 
  • Salesforce Service cloud experience is mandatory with Health cloud & experience cloud expertise being a big plus
  • Proven experience in executing full life cycle project as a Sr Functional solution architect
  • experience on projects related to Commercial/Sales process improvement.
  • Applicant is actively working with SFDC in current position or has done so in a recent position. 
  • Minimum certification as Salesforce Administrator. Additional certifications are a plus.
  • intermediate knowledge of Salesforce.com concepts including standard object features, console configuration, workflows, validation rules, Process Builder, Visual Flow, reporting, security settings, role hierarchy, Salesforce Lightning.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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