Title: Transition Manager
Job Description
Role:
The purpose of the role is to ensure effective implementation of transition tasks for client/account as per the transition plan.
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Do:
- Ensure effective transition as per project plan and timelines
- Implement transition plans and register new transitions - calendar and spreadsheet on the system
- Ensure transition tasks are in line with transition plans, as directed by the Transition Lead/Manager
- Ensure timely setup of relevant internal tools/products for the account to ensure proper program execution
- Confirm resource assignment for each transition and share details to finance to ensure correct setup of billing accounts
- Schedule required meetings as directed by the Transition Manager and document meeting minutes
- Conduct data extraction of hours spent per transition and tracking against planned budget
- Assist the transition lead in the assessment of technology transition proposals as and when required
- Support the transition lead to identify and characterize risks associated with the transition transfer project and determine steps needed to mitigate the risks
- Assist Transition lead with reviewing, identifying and assessing emerging requirements, technologies, capabilities, concepts, tactics, and teaming relationships in areas related to technology transition and transfer
- Interacting with various stakeholders and functional heads to articulate needs, identify, raise and drive closure of issues
- Prepare timely and accurate reports and dashboards as required by the stakeholders
- Develop and maintain dashboards, project progress and reporting in line with the standards of transition methodology and business needs
- Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly)
- Track and follow up with relevant stakeholder for timely updation and data management of transition parameters
- Maintain appropriate records of transition efforts, both successful and unsuccessful, to support overall program evaluations and lessons learned efforts
- Coordinate, draft, compile and prepare staff material, presentations, letters, memorandums, reports, or other documents related to the transition
- Stakeholder management
- Coordinate transition application efforts with appropriate stakeholders, and others who have a critical interest in or decision authority over the proposed transition
- Provide timely assistance in case of an escalation and support resolution of escalations/ issues
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No. |
Performance Parameter |
Measure |
1. |
Customer Centricity |
CSAT (PCSAT & ACSAT top 2 Box) % / NPS Adherence to Program plan/charter specifically on services transition - Schedule, Quality, Efforts/Costs Adherence to all customer contractual commitments related to Services transitions Adherence to Services transition norms on all key performance metrics |
2. |
Presales & Delivery Excellence |
100% compliance in Integrated Transition Framework (ITF) in all Solution Proposal construct Demonstrate One Wipro by 100% usage of Integrated Transition framework Integrated transition (across all LOBs) planning and status reporting to Internal management and customer using Digi-Q Process Exceptions to be minimized by 100% compliance to the ITF |
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