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Title: Contract Administrator with English

Requisition ID: 71047

City: Bucharest

Country/Region: RO

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

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Our team's purpose is to deliver contract administrator activities in a business-to-business context for a multinational technology company founded in US, California known for its hardware (computers, printers, and servers), software, and IT services for businesses and individuals.

If you are comfortable working in a fast-paced environment, have good working skills in operating with Microsoft Excel, and can manage multiple sets of data and track them accurately, this is your chance to join our team of talented individuals.

Here’s what you’ll do as a Contract administrator:

Invoice release from SAP according to the customer and country deadlines
System updates in internal tools or customer tools
Create invoice reports which sustain the invoice release
Work in different share points and internal tools
Manages disputed invoices until they are resolved
Daily reporting of the invoice status in shared excel
Collaborate with colleagues across different teams and levels to ensure smooth operations.
Monitor the backlog of orders and requests to prevent escalations.
Use the escalation matrix effectively to resolve issues
Help achieve process parameters and business fundamentals like KPIs and inventory accuracy
Participate in daily team meetings to provide status on the accounts from your portfolio
Join in governance calls with internal teams in order to provide feedback on the invoices and additional reports if requested.

What you need to succeed:

Excellent English communication skills
Intermediate or proficient level in operating Microsoft Excel, including advanced functions, formulas, data analysis, and spreadsheet management
Problem-solving orientation
Confidence and independent decision-making
Punctuality and flexibility
Teamwork capability
Proactiveness

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Benefits for working with us:

Attractive compensation package with a diverse set of social benefits (Monthly budget)
Medical and Life Insurance
Private pension plan
Christmas Bonus
Fruits, coffee and tea on the house
Great career opportunity to work for one of the biggest brands in the world in a unique work environment
Open-concept offices designed for both team work and relaxation with ping pong, billiards, foosball etc
Child Birth Allowance
Sport events sponsorship for employees;
Complex Reward & recognition scheme ( both non-monetary and monetary options): Winner Circle Points (WCP) & Long service award (LSA)
Monthly subscription Bookster - the first modern library for companies in Romania
Employee Referral Program with attractive incentive schemes
Extra annual leave days depending on the total length of working experience at Wipro
Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external training programs and certifications
Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects
Relocation package

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Deliver

No	Performance Parameter	Measure
1	Process	No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2	Self- Management	Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mandatory Skills: Order Management-Level 1 .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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