Apply now »


Work with us

Title:  Customer Care Jr Process Associate

Requisition ID:  79154
City:  Bucharest
Country/Region:  RO
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

We are excited to offer you this new opportunity with Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.As part of this project, your role as Customer Care will be to build and co-manage a strong relationship with our client’s organization and perform based on defined SLA and KPIs


Responsibilities

Handling of inbound and outbound calls to address various call types from customers

Handling of incoming transactions (chat/email/social media) to address queries from various customers

Handling technical queries including troubleshooting for client diabetes-devices management software and app

Handling requests for free of charge items

Assisting customers to make the right product choice

Determine based on product complaint if warranty claim applies and if so, order, replacement product

Log information related to product complaints, to be researched by the quality team.

Perform necessary outbound calls to reconnect or follow-up, as part of the CRM campaign

Response to Inbound email or whitemail via phone, email or whitemail


Candidate’ profile

Advanced level of English

Advanced level of Italian.

Excellent verbal and written communication skills

Problem-solving: Ability to address customer concerns and find solutions

Negotiation: Strong negotiation skills to secure favorable deals

Sales Acumen: Understanding of sales strategies and techniques

Highly self-motivated to deliver superior customer experience

High energy level and personal resilience.Integrity and desire to comply with all legal and moral standards

Service and quality oriented

 

Nice to have skills

Experience in Medical Device BPO /Diabetes devices

CRM Proficiency in using CRM software

Benefits

Benefits for working with us:

• Attractive compensation package with a diverse set of social benefits (Private Pension Plan (Monthly Benefit budget, Medical insurance, Life insurance, Christmas bonus etc)

• Great career opportunity to work for one of the biggest brands in the world in a unique work environmen

• Open-concept offices designed for both team work and relaxation with ping pong, billiards, foosball et

• Child Birth Allowanc

• Sport events sponsorship for employee

• Complex Record & recognition scheme ( both non-monetary and monetary options

• Monthly subscription @ Bookster - the first modern library for companies in Romania

• Employee Referral Program with attractive incentive schemes

• Extra annual leave days depending on the total length of working experience at Wipro

• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certifications

• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects

Mandatory Skills: Medical Info & Product Support(PQCM) .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Apply now »