Job Description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com

Long Description

We are excited to offer you this new opportunity with Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains. As part of this project, your role as Customer Care will be to build and co-manage a strong relationship with our client’s organization and perform based on defined SLA and KPIs

Responsibilities:

• Handling of inbound and outbound calls to address various call types from customers.
• Handling of incoming transactions (chat/email/social media) to address queries from various customers.
• Handling technical queries including troubleshooting for client diabetes-devices management software and app.
• Handling requests for free of charge items.
• Assisting customers to make the right product choice.
• Determine based on product complaint if warranty claim applies and if so, order, replacement product.
• Log information related to product complaints, to be researched by the quality team.
• Perform necessary outbound calls to reconnect or follow-up, as part of the CRM campaign.
• Response to Inbound email or whitemail via phone, email or whitemail

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Candidate’ profile:

• Advanced level of English.
• Advanced level of German.
• Excellent verbal and written communication skills.
• Problem-solving: Ability to address customer concerns and find solutions.
• Negotiation: Strong negotiation skills to secure favorable deals.
• Sales Acumen: Understanding of sales strategies and techniques.
• Highly self-motivated to deliver superior customer experience.
• High energy level and personal resilience.
• Integrity and desire to comply with all legal and moral standards.
• Service and quality oriented.

Nice to have skills:

• Experience in Medical Device BPO /Diabetes devices.
• CRM Proficiency in using CRM software

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Benefits for working with us: 

• Competitive salary with an attractive set of social benefits:

• Private Pension Plan;
• Monthly Benefit budget;
• Medical insurance;
• Life insurance
• Christmas bonus;
• Childbirth allowance;
• Relocation package for candidates willing to relocate;
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
• Personal development in a multinational working environment through nice extracurricular activities with the team;
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects

• Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
• Extra annual leave days depending on tenure within Wipro;
• BOOKSTER opportunities;
• Nice designed and central business office;
• Fruits, coffee and tea on the house;

• Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;
• Employee Assistance program;
• Employee Referral Program with attractive incentive schemes

• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues

• Location: Bucharest, Romania; Hybrid: 2 days / week at Wipro Bucharest office
• Schedule: Monday-Friday; 10:00 - 19:00 (including 1 hour break)

This position offers a chance to be part of a forward-thinking company that values innovation and a progressive approach to technology. Interested candidates are encouraged to apply and join the team where they can make a significant impact.Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.