Short Description

Wipro, Multinational Corporation that provides information technology, consulting and business process services is seeking a new enthusiastic candidate who would join our team on a Customer Care Representative role.

What will my future role be about?

• Provides assistance to customers, sales representatives and employees by e-mail in English and French.

• Acts as the first point of contact with customers.

• Registers verbal or written requests and / or complaints received from end users and escalates them, if necessary.

• Records verbal or written requests received from end users in an accurate manner according to the procedures and within the previously established interval time.

• Registers cases in the client's internal systems.

• Processes Product Replacement cases.

• Carries out reports upon customer’s requests.

• Contributes to improving the process.

When dealing with complaints and escalations:

· Proactively addresses any potential user issues.

· Continuously provides data to the Process Manager and the Head of Department, to the contact person from the Client about the existence of user dissatisfaction cases.

· Ensures the structure and quality of communication to the client complies with team standards.

· Manages exceptional situations with obtaining the necessary approvals.

· Continuously provides end-user data for timely incident resolution.

What should I bring to the table?

· Graduates or students, minimum of Baccalaureate Diploma.

· Proficiency in English and French.

· Professional qualification in one of the following fields: translations, customer service, indirect sales, technical assistance, etc. is a plus.

· PC operating skills, MS Office package.

· Previous experience in the fields: customer relations or in the medical field is an advantage.

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What we will offer you:

• The chance to work with Top Employer 2024 in Romania
• Attractive compensation package with a diverse set of social benefits (Monthly budget)
• Medical and Life Insurance
• Private pension plan
• Christmas Bonus
• Fruits, coffee and tea on the house
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment
• Open-concept offices designed for both team work and relaxation with ping pong, billiards, foosball etc
• Child Birth Allowance
• Sport events sponsorship for employees
• Complex Reward & recognition scheme ( both non-monetary and monetary options)
• Monthly subscription @ Bookster -  the first modern library for companies in Romania
• Employee Referral Program with attractive incentive schemes
• Extra annual leave days depending on the total length of working experience at Wipro
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certifications
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects 
• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.