Job Description

We are excited to offer you this new opportunity at Wipro Technologies, one of the biggest brands in industry at this moment with a well-established history in various domains.

As part of this project, your role as Quality Analyst will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.

͏

Candidate’ profile:

• Advanced level of English and French
• 3+ years in Quality assurance role, working closely with all departments to prioritize efforts while providing timely and high-quality service.
• Project management experience to include an understanding of business process improvement methods
• Capable of ensuring policy/legal compliance and safety of content uploaded to the platform;
• Preferably familiar with the social media industry and content moderation practices;
• Flexible to policy changes, shifting schedules and dedicated to standard operating protocols
• Expert familiarity with and quality review in all departments
• Comfortable communication with all levels of management
• Demonstrated proficiency in multi-tasking and prioritization
• Clearly demonstrated passion for ensuring the success of culture of excellence and commitment to quality and customer service
• Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA’s, coaching, appraisals, etc.

͏

Responsibilities:

• Auditing of deliverables and identifying issues and trends
• Provide actionable and valuable information for TL coaching + feedback sessions and key insights for training prioritization + curriculum development

͏

Benefits for working with us:

• Competitive salary with an attractive set of social benefits:
• Private Pension Plan;
• Monthly Benefit budget;
• Medical insurance;
• Life insurance;
• Christmas bonus;
• Childbirth allowance;
• Relocation package for candidates willing to relocate;
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
• Personal development in a multinational working environment through nice extracurricular activities with the team;
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
• Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
• Extra annual leave days depending on tenure within Wipro;
• BOOKSTER opportunities;