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Title:  Customer Service Manager

Requisition ID:  7002
City:  Canfield
Country/Region:  US

Here we grow again!

 

Wipro is seeking individuals who combine excellent problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team.

 Wipro is a leading global IT solutions and services company with over 240,000 dedicated employees serving clients across multiple continents and 66 countries.

 We offer a strong compensation package that includes competitive pay and day one benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture.

 

On site 3701 Boardman Canfield Rd., Bldg. B, Canfield Ohio 44406

Work authorization:  US Citizen or Green Card only

No relocation

 

The Customer Service Manager is responsible for a team of Healthcare Call Representatives who answer in-bound calls from members and providers responding to questions about their medical, dental and vision benefits. Healthcare Call Center Managers are responsible for monitoring quality and adherence goals of their team, tracking progress and providing leadership feedback on any areas of concern, working with members and clients on escalations and other Operational oversight.

A Healthcare Customer Service Manager's role includes 20 - 30% of their day participating in client facing meetings and work sessions.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.


Nearest Major Market: Cleveland
Nearest Secondary Market: Youngstown

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