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Title:  Production Agent - L1

Requisition ID:  72687
City:  Cebu
Country/Region:  PH
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Qualification:

  • College Graduate on any field
  • With or Without work experience
  • Preferable experience in Customer Services, sales, Order management in retail/consumer/Manufacturing domain
  • High-level written and verbal communication skills
  • Be willing to work onsite and on rotating shifts and flexible schedules.
  • Input customer orders into SAP and inform the customer of any out of stock items
  • Responsible for managing the ordering activity for the organization, including timely and accurate entry and processing of all orders received.

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Responsibilities

Sales Order Management Operations including - Alerts & Exceptions, Incident and Problem Tickets, Reports & Manual Processes
Action Sales Orders by following step by step processes documented in client provided SOPs
• Create incident tickets for Sales Orders that are not able to be actioned
• Manage and report on Sales Orders needing action until resolution
• 24/7/365 production monitoring
• 24/7/365 production support
• Update/respond to Pending Tender forms for system or transactional error in Sales Order to correct inventory variances that stores are unable to correct themselves
• Create, respond and validate incident and problem tickets based on processes documented in SOPs

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Other requirements
• Responsible for completing login hours and adhering to break schedules. Manage progress of Sales Orders within committed time lines.
• Responsible for meeting all client metrics as per the SLA.
• Attend respective team meetings/huddles.
• To update oneself with changes in the process flow or in the company and/or floor policy
• Accept & incorporate regular feedback from the immediate supervisor based on performance & behavior.
• Ensure compliance to floor & company policies.
• Production of customer reporting using MS-office Suite (MS Word & MS Excel) if required.

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Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

 

Mandatory Skills: Order Management-Level 1 .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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