Job Description

Role Purpose

The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB).
The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries.  As an assistant to the Configuration Management Process Manager they report directly to him.
 

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The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one.
•    The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services. 
•    Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations. 
•    Ensuring that all CI’s are accurately registered
•    Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System
•    Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB
•    Creating reports and analyses the CMDB when requested by the Configuration Manager
•    Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own
•    Ensuring that authorized procedures and work practices are followed
•    Own the SACM process end to end
•    Make sure all changes to the CIs and the CMS are controlled, audited and reported
•    Make sure the CMS is up-to-date 
•    Define the naming conventions for the CIs
•    Own the CMS
•    All updates to the CMS go through the Configuration Manager
•    Take control of both the software and hardware CIs
•    Control of all assets and liaison with the procurement team is one of the key responsibilities
•    Define the asset disposal policy along with the customer
•    Work closely with the change and release team to make sure the CMS is up-to-date
•    Conduct scheduled and also ad hoc audits of the CIs
•    Define an audit policy and audit process covering local as well as remote CIs
•    Handle discrepancies resulting out of the audits
•    Maintain libraries or other storage areas to hold CIs
•    Safeguard the integrity of the logic of the CMDB and associated libraries
 

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•    Configuration Librarian in particular will be responsible for the following activities

• Supervise and control receipt, identification, storage and withdrawal of all supported CIs
• Supervise the functional design and support of the CMDB and associated libraries
• Assist in the identification of products and CIs
• Maintain and provide information on the status of CIs
• Number, record, store and distribute Configuration Management issues
• Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library
• Hold master copies of documents, software, etc.
• Notify holders of any changes to their products or CIs
• Assist in conducting audits

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KEY SKILLS AND COMPETENCIES
•    Good analytic and decision-making skills. 
•    Good communication skills. 
•    Good presentation skills. 
•    Must have conflict resolution abilities.
•    Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines
•    IT hardware and Software setup, management and troubleshooting capabilities
•    Configuration Management experience on document control, source code management, and Defect Management tools
•    Should be able to create a CMDB repository
•    Should have understanding of the software development  lifecycle
•    Experience of working in a multi-site environment
•    Extensive experience with SCM tools and with build automation software

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Competencies