Role & Responsibilities

·       Experienced in large scale Production Support Server Environment

·       Handling Data Center Operations with Business & Mission Critical applications

·       Handling escalated incidents or high critical tickets

·       Predicting Risk/Impact and Participating in Major Changes

·       Reporting & Performance Dashboards with Capacity Planning

·       Technical Team (5-10 members) & Vendor Management

·       Technical Transition & Documentation skills (Onsite to Offshore)

·       Design, Migration and upgradation of existing infrastructure

Technical Skills (Core & Top-Up)

Windows & AD

•     Working Knowledge on Windows & Active Directory Services.

•     Knowledge on concepts – replication, Sites, KCC, etc.

•     KMS Server knowledge

•     Designing and deploying new Active Directory domain.

•     Designing Group Policies and managing them.

•     Implementing Microsoft DNS with integration to Active Directory.

•     Planning and implementation of Disaster Recovery.

•     Distributed File System (DFS) and should have worked on ADAM/LDAP.

•     Troubleshooting inter-domain and inter-forest Trusts.

•     Problem solving Capability in Nutanix Hyper Converged Infra

•     Should be able to Perform Root Cause Analysis for the incidents Handle technical escalations

•     Knowledge Microsoft Cluster administration is preferred & good hands on experience on Windows Platform with 2008/2012/2016/2019 operating systems.

•     Knowledge on Automation

•     Patch management, RCA analysis, Application installs and upgrades following procedures documented by application owners Meeting SLA in time to fix the errors and problems

VMWare

•     Administer VMware ESX\VSphere infrastructure 

•     Virtual Machine management 

•     Managing and Troubleshooting ESX Servers

•     P2V migrations using tools

•     vSphere Capacity Planning & forecasting

•     HA & DRS

•     Virtual Network/Storage Architecture and Connectivity planning

•     VSphere OS Performance tuning & management

•     ESX/VSphere Hardware Upgrade, OS Upgrade

•     Design & Implement Server Virtualization Solutions

•     Strong Knowledge on troubleshooting skills on Windows server & VMware

•     Strong Knowledge on VMware management tools

•     Knowledge on Remote system administration

•     Troubleshooting the incidents & problems reported on the servers

•     To carry out the scheduled activities like Daily Checklists, Server reboot, Etc…

•     Monitoring of logs and alerts

•     H/W troubleshooting & Vendor coordination

•     Firmware & BIOS upgrade

•     Understanding of capacity planning, performance Monitoring and tuning.

•     Hand-on knowledge on various RAID technologies (RAID 0+1, RAID 1, RAID 5 etc.)

•     Strong knowledge on Storage & Networking concepts  

Patching:

Extensive knowledge on any of the patch deployment tools like SCCM, Jetpatch, Puppet, BigFix, System frontier, etc.,

Extensive knowledge on MS WSUS deployment, configuration and patch management

·         Implementation of the patches using Change Management procedures.

·         Secure approvals and perform the patching on the servers as per the patching window provided by the client.

·         Govern and monitor deployment of patches from the patch tool and notify respective stake holders upon completion.

·         Special instructions to be followed by technical teams like reboot sequence or checking the application services in case it is provided by Application support teams.

·         Goof knowledge to troubleshoot/remediate failed patches from the tool

·         Track the patch compliance and provide weekly and monthly reports to stake holders

·         Maintain consistent patch compliance levels of 99% and higher

·         Take a role of SPOC for all patching and vulnerability management in Windows

List top 4 qualities for evaluation in order of importance

Rank

 Criteria for Evaluation

1

Expert knowledge of VMWARE ESX 6.X, 7.X, Hyper-V Assessment , Design , Implementation, configuration, ESX Configuration , VM build & configuration, SRM configuration experience

Extensive knowledge on VMware Cluster and DR environments

2

Active Directory, DNS, DHCP, Windows Admin knowledge

Should have expert knowledge on Nutanix Infrastructure

3

VMWare Certified Professional (VCP) 6.x 7.x

MCSE 20016

Private & Public Cloud Technologies

4

Expert knowledge in P2P,P2V,V2V,V2C,P2C using various migration tools

Troubleshooting experience

Oral and Written communication skills