Title: Lead Administrator - L1
Requisition ID:
78477
City:
Coimbatore
Country/Region:
IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Mandatory Skills: Citrix Admin
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Job Description
Role Purpose :Citrix Admin
Exp:6 +years relevant
Primary :Coimbatore
Secondary :PAN india
Key Responsibilities:
- Configure, maintain, and optimize Citrix DaaS with Azure virtual desktop environments.
- Monitor system performance and proactively address any issues to ensure optimal functionality.
- Administer user profiles and policies within the Citrix environment.
- Troubleshoot and resolve profile-related issues to ensure a smooth end-user experience.
- Collaborate with application owners to ensure compatibility and seamless delivery.
- Implement and maintain security policies related to Citrix environments.
- Manage user access permissions and conduct regular access reviews.
- Respond to and resolve Citrix-related incidents and service requests.
- Plan and execute Citrix software upgrades and patches.
- Stay informed about the latest Citrix releases and recommend updates as needed.
- Maintain up-to-date documentation for Citrix configurations, procedures, and issue resolutions.
- Proficiency in scripting languages such as PowerShell for automation and scripting tasks.
- Provide end-user support and troubleshooting for endpoint-related issues.
- Citrix Gateway administration in NetScaler & assist resolving any identified gaps.
- Configure, manage, and troubleshoot Citrix policies and group policy related issue.
- Understanding of Windows operating systems, AD, DNS, DHCP and network protocols.
- Troubleshoot & fix issues of Windows Registry and File System, GPO, and Security Privileges.
- Knowledge on Hyper-V
- Knowledge on AVD
- Knowledge of ticketing and workflow tools e.g., Service-Now
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Do
- Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
- Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
- Conduct technology capacity planning by reviewing the current and future requirements
- Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
- Strategize & implement disaster recovery plans and create and implement backup and recovery plans
- Manage the day-to-day operations of the tower
- Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
- Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
- Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
- Develop shift roster for the team to ensure no disruption in the tower
- Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
- Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
- Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness
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Team Management
- Resourcing
- Forecast talent requirements as per the current and future business needs
- Hire adequate and right resources for the team
- Train direct reportees to make right recruitment and selection decisions
- Talent Management
- Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
- Build an internal talent pool of HiPos and ensure their career progression within the organization
- Promote diversity in leadership positions
- Performance Management
- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
- Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team
- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
- Exercise employee recognition and appreciation
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Deliver
No | Performance Parameter | Measure |
1 | Operations of the tower | SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management |
2 | New projects | Timely delivery Avoid unauthorised changes No formal escalations |
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Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.