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Title:  Lead Administrator - L1

Requisition ID:  80911
City:  Coimbatore
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

 

Job Title

Linux Admin – L3

Proposed Grade

Band B3

Primary Skill (Technical Skill)

Unix – Linux

Secondary Skill (optional)

Solaris / AIX / HPUX

Educational Qualifications

B.E. / B.Sc. / Diploma / MCA / BCA

Experience Level

6 – 8 years

rate

 up to 150K

Location:- Coimbatore 

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Role & Responsibilities
  • Knowledge acquisition and updates to related documents
  • First point of escalation for all technical and process issues.
  • Provide technical subject matter expertise wherever required
  • Ensure proper communication and quick resolution as a crisis manager.
  • Timely escalation to management
  • Plan and schedule Changes coordinating with different stakeholders.
  • Perform Service Requests based on Standard Operating Procedures
  • Service incidents and queries within the agreed service levels
  • Perform RCA for Major Incidents related to his / her tower
  • Follow quality / security process defined for the engagement
  • Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents
  • Hardware troubleshooting & Vendor coordination

 

  • Weekly and monthly status reports
  • Participate in business meetings with various stake holders on a need basis
  • Take corrective actions based on the customer satisfaction surveys.
  • Work on the service improvement programs.
  • Effort estimation/reviews on need basis for new projects.
  • Training of new team members.
  • Work with project teams for activities such as new server build, OS upgrades, migrations etc
  • Automation of tasks using Shell / Perl scripting

 

Additional responsibilities for a Team Lead

 

  • Induct new team members
  • Project management and people management
  • Single point of contact for the respective technology towers
  • Conduct periodic reviews with teams.
  • Drives day to day operations and work plan allocation/management

 

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Skills

Must have

Nice to Have

Technical Skills (Core & Top-Up)
  • Expert in Linux Administration (RHEL, Suse)
  • Expert in KVM / RHEV Administration
  • Expert in LVM
  • Advanced shell scripting
  • Configuration of RedHat Cluster / Veritas Cluster
  • NIS, NIS+ / DNS configuration
  • Patch management
  • NFS / Automount configuration
  • Recovery of Operating system from backup
  • Server / OS Crash analysis
  • Performance tuning
  • Knowledge in other Unix flavors
  • Knowledge in other domains such as Storage, Backup, Database, Middleware and network.
  • RHCE certification
  • Certification in Clustering and Volume manager products
  • Experience in other Unix flavors
  • experience in vmware

Process & Tools
  • Expert  in ITIL processes
  • Good exposure in various ticketing and monitoring tools
  • Vendor coordination
  • Capacity management tools
  • ITIL certification

Behavioral Skill
  • Good Written & Verbal Communication Skills
  • Highly dynamic in terms of managing workloads and working under pressure.
  • Experience in handling global customers
  • Onshore experience

 

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Deliver

No Performance Parameter Measure
1 Operations of the tower SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
2 New projects Timely delivery
Avoid unauthorised changes 
No formal escalations

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Mandatory Skills: Linux Admin .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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