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Title:  Lead Administrator - L2

Requisition ID:  82137
City:  Denver
Country/Region:  US
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Preferred Certifications

  • ServiceNow System Administrator Certification
  • ServiceNow Implementation Specialist Certification

 

Must-Have Technical Expertise

  • Strong hands-on experience with: ITSM and platform process architecture
  • ServiceNow Discovery and Service Mapping
  • CMDB design, maintenance, and remediation
  • CSDM (Common Service Data Model) implementation
  • Integration with third-party systems and cloud platforms (AWS, Azure, GCP)
  • Deep understanding of ITIL processes (Incident, Problem, Change, CMDB)
  • Experience with modules like ITOM, ITSM, ITBM, HRSD, Service Portal, and Scoped Applications
  • Proficiency in scripting (AJAX, Jelly, or PERL)

 

 

Primary Responsibilities

  • Architect and implement scalable ServiceNow solutions across ITSM and ITOM domains
  • Lead technical design sessions and create architecture, design, and user guide documentation
  • Collaborate with Process Architects, Business Analysts, and client stakeholders to gather requirements and deliver solutions
  • Develop and maintain integrations with external systems and cloud platforms
  • Provide technical leadership and mentorship to junior developers and implementation teams
  • Support iterative configuration of HRSD and other modules using Agile/SCRUM methodologies
  • Deliver client-facing consulting services and contribute to proposal development and presentations

 

 

Soft Skills & Delivery Expectations

  • Strong communication and presentation skills
  • Ability to lead technical assessments and ensure architectural fitment
  • Expected to meet utilization and delivery goals through hands-on execution
Mandatory Skills: ServiceNow - IT Service Management .

 

Experience: 8-10 Years .

 

Expected annual pay for this role ranges from $80,000 to $158,000 . Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.


Nearest Major Market: Albany

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