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Title:  Desktop Administrator

Requisition ID:  71608
City:  Dublin
Country/Region:  IE
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

About the Role:


As a Desktop Administrator at Wipro Technologies-Ireland, you will play a pivotal role in ensuring a seamless technological experience for our end-users. Your key responsibilities will encompass a range of support activities that are essential for the efficient operation of our digital workplace. This role offers a unique opportunity to combine your technical skills with your dedication to excellent customer service while working in a collaborative environment

 

Responsibilities include:

  • Floor-walk and support End Users with Testing, and after a move.
  • Pick up and resolve 1st line issues and update issues log. Assist user in raising an incident ticket for unresolved issues and record incident number in the issues log.
  • Identify any trends and feed back to Administrator & Project Manager.
  • Attend daily huddle with the Team Leader detailing work for the day.
  • Direct any non-tech issues to the relevant support team.
  • Accept delivery of tech (including unboxing and managing waste as per site instruction).
  • Install and de-install desktop tech (including but not limited to desktop, monitors, keyboards, mice, camera). De-install AV equipment.
  • Cabling to the correct tech standards.
  • Test every desk has operational tech.
  • Admin (e.g. filling in trackers and related spreadsheets).
  • Asset management.
  • Bubble-wrap equipment and cables ready for movement.
  • Separate de-installed kit into reuse, and dispose.

Benefits

 

You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include;

 

  • · Contributory pension
  • · Extra holiday purchase
  • · Life insurance policy
  • · Private medical insurance.

 

Equal Opportunities:

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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