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Logility Production Support Analyst –

Location: USA – Greensborough  

Skills: .NET , Logility

Responsibilities:

• Monitor the Logility system to ensure high availability, performance, and timely resolution of any production issues, including data discrepancies, system errors, or slowdowns.
• Diagnose and troubleshoot production issues in Logility (e.g., forecasting errors, data loading failures, integration problems) to quickly restore normal operations.
• Provide first-line support to business users for Logility-related issues, assisting with troubleshooting, resolving user queries, and providing guidance on system functionality.
• Ensure data accuracy and consistency within the Logility system by validating inputs and outputs, monitoring data integrations, and addressing discrepancies promptly.
• Assist with system configurations, updates, and customizations in Logility, ensuring alignment with business requirements and minimizing disruption to daily operations.

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• Perform root cause analysis on recurring system issues, identifying underlying problems, and implementing corrective actions to prevent future incidents.
• Work closely with internal teams, such as IT and development teams, to resolve complex issues, implement patches, or upgrade Logility versions.
• Track and document all production incidents, including the impact, resolution steps, and any follow-up actions required, maintaining a log for future reference.
• Track system performance metrics and make recommendations for optimization based on usage patterns, ensuring Logility operates at optimal capacity during peak times.
• Participate in change management processes to implement system updates or patches, and continuously identify opportunities for process improvements, enhancing the overall stability and efficiency of the Logility environment.

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Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Supply Chain Management, or a related field.
• At least 7-8 years of experience in production support or IT support roles, preferably with experience in Logility, ERP systems, or supply chain management software.
• Strong knowledge of SQL for querying and data validation, with the ability to troubleshoot issues at the data layer (e.g., using SQL queries).
• Familiarity with Logility software modules such as Demand Planning, Supply Planning, and Inventory Management is highly desirable.
• Analytical & Troubleshooting Skills:
• Ability to analyze system performance, identify issues quickly, and provide actionable solutions, leveraging strong problem-solving and debugging skills.
• Experience with system integration (e.g., API, ETL processes) and ensuring smooth data flow between Logility and other enterprise systems such as ERP, WMS, and TMS.
• Strong verbal and written communication skills, capable of explaining technical issues to non-technical business stakeholders and documenting incident resolutions effectively.
• High attention to detail to ensure data accuracy, system stability, and minimal disruption to production operations.
• Ability to work effectively with cross-functional teams (e.g., business, technical, and operational) to ensure timely issue resolution and continuous improvement of Logility processes.