Job Description

Cash management (incl. preparation of payments, monthly cash balances reporting)  Day to day accounting and reporting for various companies of our investments  Preparation of financial statements and audits coordination (drafting Financial statement, ticking figures and notes, support in audit requests, confirmations etc.)  Preparation of financial information / analysis as required  Assistance & coordination with preparation of Income Tax & VAT returns, and other tax compliance reporting (such as FATCA, CRS, Withholding tax)  Implement & maintain electronic & hardcopy files and keeping the database up to date (supplier acceptance and vendors list)  Preparation of BCL and CBCr reporting  Support AML / KYC files and ensure coordination with US ops team  Support in drafting legal and compliance documentation  General coordination for transactions occurring at Luxembourg companies’ level  Assist the Board of Managers by providing them with the necessary information / documentation  Participate in the process documentation efforts and creation of SOPs.  Identify process gaps and initiate process improvement projects. Desired Candidate Profile:  University Degree in Accounting, Economics or Finance  Advanced knowledge of MS Office tools.  Very good written & spoken communication skills, fluent in English. French is considered as an asset.  Good analytical & problem-solving skills. Pro-active & Positive attitude.  Ability to work efficiently and effectively in a team.  Excellent customer facing skills and ability to build rapport with clients.  Strong knowledge of Fundamental Accounting/General Accounting  General understanding of Investment Banking terms i.e. Capital Markets, Private Equity, Mutual Funds, Hedge Funds, Real Estate Funds  General understanding and hands on experience of Private Equity, Real Estate, Hedge Fund

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Cash management (incl. preparation of payments, monthly cash balances reporting)  Day to day accounting and reporting for various companies of our investments  Preparation of financial statements and audits coordination (drafting Financial statement, ticking figures and notes, support in audit requests, confirmations etc.)  Preparation of financial information / analysis as required  Assistance & coordination with preparation of Income Tax & VAT returns, and other tax compliance reporting (such as FATCA, CRS, Withholding tax)  Implement & maintain electronic & hardcopy files and keeping the database up to date (supplier acceptance and vendors list)  Preparation of BCL and CBCr reporting  Support AML / KYC files and ensure coordination with US ops team  Support in drafting legal and compliance documentation  General coordination for transactions occurring at Luxembourg companies’ level  Assist the Board of Managers by providing them with the necessary information / documentation  Participate in the process documentation efforts and creation of SOPs.  Identify process gaps and initiate process improvement projects. Desired Candidate Profile:  University Degree in Accounting, Economics or Finance  Advanced knowledge of MS Office tools.  Very good written & spoken communication skills, fluent in English. French is considered as an asset.  Good analytical & problem-solving skills. Pro-active & Positive attitude.  Ability to work efficiently and effectively in a team.  Excellent customer facing skills and ability to build rapport with clients.  Strong knowledge of Fundamental Accounting/General Accounting  General understanding of Investment Banking terms i.e. Capital Markets, Private Equity, Mutual Funds, Hedge Funds, Real Estate Funds  General understanding and hands on experience of Private Equity, Real Estate, Hedge Fund

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• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Assist clients with navigating around product menus and facilitate better understanding of product features 
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines
  • Accurately process and record all incoming call and email using the designated tracking software
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

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• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver