Apply now »


Work with us

Title:  CRM Technical Lead

Requisition ID:  6004
City:  Gurugram
Country/Region:  IN

Job Description

Role Purpose

We want strong collaborator who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and can execute in a way that encourages creativity and continuous improvement. As the Technical Lead, you will play a pivotal role in leading the design, development, implementation, and support of MS Dynamics 365 solutions. You will work closely with cross-functional teams to deliver high-quality software solutions and ensure that our MS Dynamics 365 Onprem system is optimized to meet business needs.

Preferred: Knowledge of Sales and contract management services programs.

Requirements:

  • Minimum 5-7 years of hands-on experience with Microsoft Dynamics 365 On-Premise (development, customization, and administration).
  • Lead the technical delivery of Dynamics 365 On-Premise solutions, ensuring high-quality design, development, and deployment. Provide guidance and mentorship to the technical team.
  • Hands-on involvement in customizing Dynamics 365 On-Premises, including developing workflows, custom plugins, business rules, and custom entities.
  • Work closely with business analysts and stakeholders to define system requirements and design scalable, efficient, and maintainable solutions. Provide technical guidance on best practices, integrations, and deployment strategies.
  • Design and implement integrations with third-party systems, databases, and external APIs using middleware tools, Web Services (REST/SOAP), and Custom Connectors.
  • Troubleshoot and resolve performance issues within Dynamics 365 On-Premise to ensure optimal system performance and reliability.
  • Lead and oversee data migration initiatives, ensuring smooth transition of data from legacy systems to Dynamics 365 On-Premises. Utilize migration tools such as Kingsway Soft, and other data migration frameworks.
  • Minimum 5-7 years of hands-on experience with Microsoft Dynamics 365 On-Premise (development, customization, and administration).
  • Lead the technical delivery of Dynamics 365 On-Premise solutions, ensuring high-quality design, development, and deployment. Provide guidance and mentorship to the technical team.
  • Hands-on involvement in customizing Dynamics 365 On-Premises, including developing workflows, custom plugins, business rules, and custom entities.
  • Work closely with business analysts and stakeholders to define system requirements and design scalable, efficient, and maintainable solutions. Provide technical guidance on best practices, integrations, and deployment strategies.
  • Design and implement integrations with third-party systems, databases, and external APIs using middleware tools, Web Services (REST/SOAP), and Custom Connectors.
  • Troubleshoot and resolve performance issues within Dynamics 365 On-Premise to ensure optimal system performance and reliability.
  • Lead and oversee data migration initiatives, ensuring smooth transition of data from legacy systems to Dynamics 365 On-Premises. Utilize migration tools such as Kingsway Soft, and other data migration frameworks.

͏

  • Oversee and manage the upgrade and patching process for the Dynamics 365 On-Premise environment, ensuring the system is up to date while minimizing business disruptions.
  • Provide ongoing support to resolve complex issues within the Dynamics 365 On-Premise environment, including investigating and addressing critical production problems.
  • Enforce best practices in coding, testing, and documentation to ensure high-quality, maintainable, and scalable Dynamics 365 solutions.
  • Work closely with cross-functional teams, including functional consultants, project managers, and testers, to ensure seamless delivery of business requirements. Communicate effectively with both technical and non-technical stakeholders.
  • Troubleshoot and resolve issues related to MS Dynamics 365 On Prem systems.
  • Stay updated with the latest technologies and trends in MS Dynamics 365 Onprem development.

Primary Skill (Must Have):

  • Microsoft Certifications such as Dynamics 365 Developer or Technical Consultant
  • Proficiency in C#, JavaScript, ASP.NET, MVC, Web API and SQL Server.
  • Strong experience with Dynamics 365 On-Premise customization (forms, views, entities, workflows, business rules, custom plugins).
  • Experience with Dynamics 365 Finance and Operations (F&O) or other specific D365 modules.
  • Experience with integration tools such as Kingsway Soft as well as custom integrations using REST/SOAP services.
  • Deep understanding of Microsoft SQL Server, including querying and performance tuning.
  • Knowledge of Active Directory integration and security configurations for On-Premise deployments.
  • Proven ability to lead and guide development teams, ensuring alignment with project goals, timelines, and best practices.
  • Strong analytical and troubleshooting abilities to diagnose and resolve technical challenges in the On-Premise environment.
  • Experience with cloud platforms like Azure, AWS.
  • Knowledge of Agile development methodologies.

͏

​​​​​​​Qualifications:

  • Bachelor’s degree in computer science, Information Technology, BE, BTech or a related field.
  • Excellent communication skills, with the ability to convey complex technical concepts to business users and stakeholders.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Attention to detail and a commitment to delivering high-quality work.

͏

͏

Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT
2 Team Management Productivity, efficiency, absenteeism
3 Capability development Triages completed, Technical Test performance

 

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Apply now »