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Title:  Lead Administrator - L1

Requisition ID:  69360
City:  Gurugram
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

 

Role Purpose


The Lead Administrator - L1 plays a crucial role in the technical architecture and operations management of key platforms, databases, and middleware systems. You will leverage your expertise to ensure the integrity, performance, and security of the tower's operational environment, facilitating seamless integration and functionality across various platforms. Your responsibilities will encompass architecture design, day-to-day operational management, as well as strategic project support, ensuring adherence to best practices and client requirements during project execution.

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Do

  • Provide comprehensive support in architecture planning, migration & installation for all relevant projects within your tower
    • Lead the architectural design process for your key operational components, ensuring that the solutions are robust, scalable, and aligned with strategic business objectives.
    • Monitor evolving technology capacities and forecast future needs, aligning your architecture with business growth horizons.
    • Harness new technology features to optimize system performance and resilience, ensuring efficient operations of all deployed applications and databases.
    • Design and implement robust disaster recovery frameworks alongside rigorous backup and restoration protocols to safeguard data.
  • Oversee daily operations within your designated tower
    • Manage the operations team’s daily activities, providing guidance on troubleshooting and root cause analysis to prevent future system issues.
    • Forecast and manage the technical lifecycle of all systems, including upgrades, maintenance, installations, and configurations to optimize service delivery.
    • Continuously assess performance metrics, implementing strategies to enhance system efficiency and mitigate challenges effectively.
    • Facilitate operation continuity by developing a well-structured shift roster and updating standard operating procedures and operational manuals frequently.
    • Deliver comprehensive progress reports to stakeholders that highlight achievements, challenges, and strategic next steps for the operational environment.
    • Advance a culture of continuous improvement through the implementation of automation practices and innovative solutions to enhance team productivity.

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Team Management

  • Resourcing
    • Analyze current and future project needs to identify and forecast talent requirements in alignment with business objectives and transitions.
    • Recruit the right capability and skill set into the team, ensuring a diverse representation that strengthens team dynamics and problem-solving capabilities.
    • Mentor and develop your direct reports in selection and recruitment best practices, fostering a capable and competent team.
  • Talent Management
    • Ensure comprehensive onboarding and training processes are adhered to, maximizing team effectiveness and capability from day one.
    • Actively build an internal pipeline of high-potential talent through strategic development opportunities and career progression strategies within Wipro.
    • Promote diverse leadership pathways that empower team members to actively aspire for leadership roles, supporting tailored development plans.
  • Performance Management
    • Set clear, measurable goals for your team, conduct regular one-on-one performance reviews, and provide constructive coaching for continuous improvement.
    • Ensure team comprehension of organizational performance programs, guiding them on maximizing available resources and support.
  • Employee Satisfaction and Engagement
    • Lead team engagement initiatives, measuring and acting on satisfaction scores to drive a positive workplace atmosphere.
    • Proactively present enriching project opportunities that challenge and inspire team members while fostering a culture of recognition.
    • Cultivate an environment of appreciation, ensuring individual contributions are recognized and celebrated within the team.

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Deliver

No Performance Parameter Measure
1 Operational Efficiency SLA adherence
Knowledge management
Customer satisfaction metrics
Risk identification and mitigation strategies
Documentation quality
2 Project Management Timely execution
Authorization adherence
Escalation management

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Mandatory Skills: Cisco Routing and Switching

Experience: 5-8 Years

At Wipro Technologies, we’re not just transforming businesses, but also the lives of the individuals within them. We believe in a digitally empowered, client-centric approach that drives efficiency and success. If you are looking for a workplace that embraces innovation and nurtures your professional journey, come join us. Here, you’ll realize your ambitions while forging a path of growth and exploration in a fast-paced environment. We strongly encourage applications from persons with disabilities and value the unique perspectives they bring to our team.

Mandatory Skills: Cisco Routing and Switching .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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