Job Description

JOB RESPONSIBILITIES
Financial Accounting & Reporting
•    Day to day accounting for various companies (of more complex holding structures):
-    Bank statements
-    Incoming invoices
-    Outgoing invoices
-    Accruals and provisions
-    Transactions
•    Maintain interest calculation schedules
•    Maintain amortization / depreciation schedules
•    Month-end reconciliations and variances analysis
•    Review of accruals and provisions
•    Intercompany reconciliations and advise administration department on intercompany settlements
•    Preparation of financial statements
•    Consolidation of books (Subsidiary & Parent entity books)

Administration & General
•    Assistance providing financial data for preparation of local tax returns (corporate income tax, GST)
•    Preparation of cash flows, management reports, quarterly NAV and FMV reports and other financial information
•    Assistance with information packages for lending banks
•    Liquidity reporting and analysis

Year-end Reporting Process – Audit Process
•    Preparation of internal and external financial reporting
•    Preparation of annual accounts
•    Assist with consolidation process
•    Liaise with administrators, external auditors and coordination of audit process
•    Preparation of ad hoc reports / reconciliations

DESIRED SKILLS & COMPETENCIES
•    Degree in accounting
•    CA or equivalent a plus
•    Ability to perform under pressure and to adjust plans to meet changing needs and requirements
•    Ability to summarize issues, develop recommendations and make decisions
•    Ability to multitask and prioritize diverse tasks
•    Strong attention to detail, demonstrated integrity and professionalism
•    Ability to stay knowledgeable about, research and reach well-reasoned conclusions on technical accounting issues
•    Ability to be proactive and take initiative
•    Team player - energetic and enthusiastic
•    Familiarity with financial and accounting reporting systems
•    Strong computer and spreadsheet skills
•    Hedge fund or private equity industry experience a plus
•    SOX and internal controls experience
•    Fluency in English (verbally and written) is a compulsory requirement
•    Experience with direct real estate investments

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Do

• Support process by managing transactions as per required quality standards

  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
  • Update own availability in the RAVE system to ensure productivity of the process
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Follow standard processes and procedures to resolve all client queries
  • Resolve client queries as per the SLA’s defined in the contract 
  • Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting 
  • Document and analyze call logs to spot most occurring trends to prevent future problems
  • Maintain and update self-help documents for customers to speed up resolution time
  • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
  • Ensure all product information and disclosures are given to clients before and after the call/email requests
  • Avoids legal challenges by complying with service agreements

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• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Assist clients with navigating around product menus and facilitate better understanding of product features 
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines
  • Accurately process and record all incoming call and email using the designated tracking software
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

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• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver