Audio Visual Engineer

Shift: 24/7

Location - PAN INDIA

Description: The AV Engineer ensures seamless audiovisual experiences, specializing in Microsoft Teams and Zoom. This role involves designing, implementing, and maintaining AV systems with a focus on reliability and user-friendliness. The AV Engineer bridges technology and people, requiring proactive maintenance and attention to detail. This position is crucial for ensuring that all AV systems in the conference rooms are functioning optimally, providing support during the second shift to cover evening hours.

Key Responsibilities:

• Design, implement, and maintain AV systems, ensuring optimal functionality and user satisfaction.
• Specialize in Microsoft Teams and Zoom to provide high-quality audiovisual experiences.
• Perform proactive maintenance to ensure system reliability and uptime.
• Resolve tickets efficiently to maintain high user satisfaction and system performance.
• Track and report on key performance metrics such as system uptime, ticket resolution time, user satisfaction, and project completion rate.
• Ensure configuration accuracy and compliance with Intune policies.
• Monitor and improve meeting success rates.
• Work with Polycom and Logitech devices to ensure seamless integration and functionality.
• Manage and maintain Crestron devices for optimal performance.
• Provide technical support and training to users to enhance their experience with AV systems.
• Collaborate with other IT teams to ensure cohesive and comprehensive support.

Skills Required:

• Strong knowledge of AV systems and technologies, particularly Microsoft Teams and Zoom.
• Excellent troubleshooting and problem-solving skills.
• Ability to manage and resolve tickets promptly.
• Attention to detail and proactive maintenance skills.
• Strong communication skills to bridge technology and user needs.
• Experience with Intune compliance and configuration accuracy.
• Ability to track and report on performance metrics.
• Proficiency with Polycom, Logitech, and Crestron devices.

Qualifications:

• Bachelor's degree in a related field or equivalent experience.
• Proven experience in AV engineering and support.
• Certifications in relevant technologies are a plus.
• Strong understanding of AV system design and implementation.
• Experience with Microsoft Teams and Zoom.
• Excellent troubleshooting and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong communication skills, both written and verbal.
• Ability to manage multiple tasks and projects simultaneously.
• Experience with Polycom, Logitech, and Crestron devices.
• Familiarity with Intune for device management and compliance.
• Willingness to work the second shift.

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