Title: ServiceNow - IT Service Managementd Administrator - L1
Job Description
Role Purpose
The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations
Senior ServiceNow Developer – ITSM & ITOM
Job Summary:
We are looking for a highly skilled and experienced ServiceNow Developer with over 7 years of hands-on expertise in developing and customizing solutions on the ServiceNow platform, with a strong focus on IT Service Management (ITSM) and IT Operations Management (ITOM) modules. The ideal candidate will work closely with architects, product owners, and cross-functional teams to deliver high-quality ServiceNow solutions aligned with business needs
Key Responsibilities:
- Design, develop, and customize ServiceNow applications and modules, with a primary focus on ITSM (Incident, Change, Problem, Request, Knowledge) and ITOM (Discovery, CMDB, Event Management, Orchestration).
- Create and configure Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Workflows.
- Implement and manage ServiceNow Discovery, MID Servers, and CMDB health.
- Develop integrations between ServiceNow and external systems using REST/SOAP APIs, IntegrationHub, and custom integrations.
- Participate in gathering requirements, translating them into functional/technical specifications, and delivering robust solutions.
- Optimize performance and scalability of ServiceNow instances.
- Participate in testing, QA, and production deployment activities.
- Create and maintain technical documentation for implementations and customizations.
Collaborate with platform architects and business stakeholders to ensure alignment with the overall ServiceNow roadmap.
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Competencies
Experience: 5-8 Years .
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