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Title:  Technical Lead

Requisition ID:  80710
City:  Hyderabad
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

· SPFx Development: Deep hands-on experience with SPFx, including building custom web parts, extensions, and solutions for SharePoint Online

· Modern JavaScript & Frameworks: Proficiency in JavaScript, TypeScript, React (or Angular), and related front-end technologies to create responsive, interactive user interfaces

· SharePoint Online & Office 365: Strong experience with SharePoint Online, Office 365 integration, and understanding of their APIs and services

· REST API & CSOM/JSOM: Ability to integrate with SharePoint and external services using REST APIs, Client-Side Object Model (CSOM), and JavaScript Object Model (JSOM)

· Development Tools: Familiarity with Visual Studio Code, Gulp, Yeoman, and other SPFx toolchains

· Power Platform: Experience with PowerApps, Power Automate (Flows), and PowerBI for building integrated business solutions · SharePoint App Model: Knowledge of provider-hosted and SharePoint-hosted app models1.

· Web Technologies: Strong skills in HTML, CSS, Bootstrap, and responsive design for modern UI development

· Server-Side Development: Experience with C#, ASP.NET MVC, PowerShell scripting, and SQL Server for backend logic and automation

· Documentation & Architecture: Ability to create technical documentation, architecture diagrams, and implementation plans

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· Lead the design and development of SharePoint Online solutions utilizing SPFX and Power Platform tools

 

· Gather and analyze business requirements to develop effective and scalable SharePoint solutions

 

· Lead the team to develop and customize and enhance SharePoint Online sites, lists, libraries, and workflows to improve productivity and collaboration

 

· Manage and mentor a team of SharePoint developers (SPFx and SPO DEV) , providing technical leadership and guidance.

 

· Collaborate with business stakeholders to understand their needs and provide effective technical consultation in providing the right solution for their needs

· Coordinate with developers and support engineers to make sure of Ontime delivery of agreed deliverables and SLAs.

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  • Handle technical escalations through effective diagnosis and troubleshooting of client queries
    • Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements 
    • If unable to resolve the issues, timely escalate the issues to TA & SES
    • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
    • Troubleshoot all client queries in a user-friendly, courteous and professional manner
    • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
    • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
    • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s

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  • Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
    • Mentor and guide Production Specialists on improving technical knowledge
    • Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist 
    • Develop and conduct trainings (Triages) within products for production specialist as per target
    • Inform client about the triages being conducted
    • Undertake product trainings to stay current with product features, changes and updates
    • Enroll in product specific and any other trainings per client requirements/recommendations
    • Identify and document most common problems and recommend appropriate resolutions to the team
    • Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT
2 Team Management Productivity, efficiency, absenteeism
3 Capability development Triages completed, Technical Test performance

 

Mandatory Skills: SharePoint Framework - SPFx .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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