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Title:  Techno Functional Consultant - L1

Requisition ID:  78807
City:  Hyderabad
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Job Description:

We are seeking a skilled contractors to join our team for an application upgrade project. This role involves configuring and verifying server infrastructure with an endpoint management application similar to Microsoft Configuration Manager, collaborating with IT teams, and ensuring the successful completion of upgrade-related activities. Key competencies include strong technical skills, attention to detail, effective communication, and the ability to work collaboratively in a fast-paced environment.

Primary Responsibilities

As a contractor for the application upgrade project, responsibilities will involve many key deliverables, which include the following:

  • Configure Endpoint Management application similar to Microsoft Configuration Manager/SCCM on the Windows 2019 server platform.
  • Verify all aspects of the server and application is operating as expected and no errors are being logged in with the server or application.
  • Follow technical documentation accurately and demonstrate excellence in attention to detail.
  • Collaborate with other IT teams to address issues, tickets, and concerns relating to the Altiris service(s).
  • Work timely and efficiently to ensure upgrade-related activities are completed with a high level of quality.
  • Respond quickly to support situations arising from the Altiris upgrade activities.
  • Provide after-hours support as needed to address critical issues and ensure minimal disruption to operations.

Qualifications

  • Experience with a systems/endpoint management system similar to Microsoft Configuration Manager/SCCM.
  • Minimum of 3 years of experience with Windows Server 2012R2 and 2019.
  • Excellent interpersonal and team-oriented skills. Reliable and responsible.
  • Commitment to enforcing all IT policies, including support system procedures.
  • Certifications in industry-standard hardware/software (e.g., SCCM, Microsoft, A+) are a plus.
  • PowerShell scripting and T-SQL code querying skills are a plus.
  • Excellent problem-solving skills, including the use of remote management systems.
  • Professional-level verbal and written communication skills, with the ability to communicate effectively with audiences of varying levels of technical understanding.

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Do

1. Bridging the gap between project and support teams through techno-functional expertise

  • For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment
  • Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines
  • Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch
  • Support the solutioning team from architectural design, coding, testing and implementation
  • Understand the functional design as well as technical design and architecture to be implemented on the ERP system
  • Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
  • Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
  • Write code as per the developmental standards to decide upon the  implementation methodology
  • Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise
  • Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
  • Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
  • Support on-site manager with the necessary details wrt any change and off-site support

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2. Skill upgradation and competency building

  • Clear wipro exams and internal certifications from time to time to upgrade the skills
  • Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
  • Write papers, articles, case studies and publish them on the intranet

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Deliver

No. Performance Parameter Measure
1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT
2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised
3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter

 

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Mandatory Skills: MS System Center Configuration Manager .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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