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Title:  Teradata Technical Lead - L1

Requisition ID:  85057
City:  Hyderabad
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

As a vital member of the Wipro Technologies team, the purpose of this role is to enhance operational efficiency and drive success within the organization by supporting the daily performance of Production Specialists. This includes resolving technical escalations and fostering the technical development of team members. Your contributions will ensure that high-quality service is delivered to our clients consistently and that our team is empowered with the necessary skills and knowledge to perform effectively. You will play a crucial role in shaping a dynamic work environment, striving for continuous improvement and excellence in service delivery. You will also be responsible for collaborating with various teams to enhance communication and streamline processes for greater impact.
 

Job Role

Mandatory Skills-

  • Proficient in SQL with hands-on experience in querying and data manipulation
  • Solid understanding of Linux shell scripting for process automation
  • Extensive experience with ETL processes and tools
  • Superior communication skills to effectively collaborate with stakeholders across different departments
  • Demonstrated problem-solving abilities to analyze and address complex issues swiftly
 
  • Key Responsibilities include but are not limited to:
    • Monitoring daily transactions and evaluating team performance against established parameters
    • Providing ongoing technical support and guidance to enhance process compliance and efficiency
    • Keeping detailed records of client interactions, resolutions, and the steps taken to resolve issues
    • Ensuring established protocols are strictly adhered to for effective and efficient query resolution
    • Proactively identifying areas for improvement to prevent potential issues leading to client dissatisfaction
    • Communicating product information and corrective measures effectively to clients
    • Maintaining compliance with service agreements to mitigate potential risks

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  • Address technical escalations through effective troubleshooting and diagnostics of client queries
    • Manage and resolve technical challenges and escalations while satisfying SLA and quality standards
    • Timely escalation of unresolved issues to appropriate teams such as TA & SES
    • Deliver product support to clients by performing thorough diagnosis and guiding users to solutions
    • Troubleshoot client queries with a focus on user experience and professionalism
    • Provide alternative solutions to retain client loyalty and satisfaction
    • Skillfully convey ideas and adjust communication for various audiences
    • Conduct follow-ups and organize scheduled callbacks to ensure feedback compliance with contract SLAs

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Deliverables

No Performance Parameter Measure
1 Process Management No. of cases resolved daily, adherence to quality standards, successful completion of process-level SLAs, collected client feedback, employee satisfaction scores
2 Team Leadership Metrics on productivity, efficiency, and employee engagement
3 Capability Enhancement Successful triages, performance in technical assessments

 

Mandatory Skills: Teradata .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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