Title: .Net Core Full Stack Engineer (Angular / React)
.Net Core Full Stack Engineer (Angular / React)
Dot Net Core Full Stack Engineer (Angular / React) |
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Requisition ID |
24469 |
Experience |
6-12 years |
Candidate Requirement |
Key responsibilities:
Must have DotNet Core, WCF, Entity framework, Web API , React , MVC5, SQL
Good to have WPF, Hibernate, Security, NUnit, Docker ,Html, CSS, SCSS, Azure Devops, CQR,CORS Security concept on SSL, SAML, OpenID, Angular, Winforms |
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Work Location |
Pune, Chennai, Bangalore, Hyderabad, Coimbatore, Kochi, Bhubaneshwar, Kolkata, Delhi/ NCR |
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Recruiter details |
Aanchal Modi; aanchal.modi@wipro.com |
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Dot Net Core Full Stack Engineer (Angular / React) |
|
Requisition ID |
24469 |
Experience |
6-12 years |
Candidate Requirement |
Key responsibilities:
Must have DotNet Core, WCF, Entity framework, Web API , React , MVC5, SQL
Good to have WPF, Hibernate, Security, NUnit, Docker ,Html, CSS, SCSS, Azure Devops, CQR,CORS Security concept on SSL, SAML, OpenID, Angular, Winforms |
|
|
Work Location |
Pune, Chennai, Bangalore, Hyderabad, Coimbatore, Kochi, Bhubaneshwar, Kolkata, Delhi/ NCR |
|
|
Recruiter details |
Aanchal Modi; aanchal.modi@wipro.com |
͏
- Handle technical escalations through effective diagnosis and troubleshooting of client queries
- Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
- If unable to resolve the issues, timely escalate the issues to TA & SES
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s
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- Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Mentor and guide Production Specialists on improving technical knowledge
- Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
- Develop and conduct trainings (Triages) within products for production specialist as per target
- Inform client about the triages being conducted
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Identify and document most common problems and recommend appropriate resolutions to the team
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
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Deliver
No | Performance Parameter | Measure |
1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT |
2 | Team Management | Productivity, efficiency, absenteeism |
3 | Capability development | Triages completed, Technical Test performance |