Long Description

Job Description

As a Contact Center Customer Service Representative (CSR) with Infocrossing INC, you will play a vital role in assisting individuals accessing medical services through Missouri Medicaid (MO HealthNet or MHN). Your primary responsibility will revolve around determining eligibility for income maintenance programs and providing exemplary service to our participants.

You will engage with participants through phone calls to address their inquiries and manage their eligibility status. This will involve gathering, verifying, evaluating, and entering social, financial, and medical information into our advanced applications. Your keen attention to detail will be crucial in maintaining complete and accurate records of all participant interactions, ensuring the quality of service delivery.

In this dynamic position, you will have the opportunity to perform a variety of tasks, adapting to the ever-changing eligibility requirements and processing timelines. You'll work diligently to ensure that participant inquiries and annual reviews are addressed in a timely manner, upholding the integrity of our program.

Your role will also require you to explain and interpret agency policy and procedures related to public assistance programs. You will assist clients with understanding their options, ensuring that they receive the most appropriate guidance and referrals to community resources when necessary.

In addition to meeting daily performance and accuracy standards, you will participate in ongoing training initiatives to enhance your skills and knowledge base, thereby contributing to your professional growth and our commitment to excellent customer service.

Experience/Skills

Candidates should have introductory knowledge of mathematics and accounting principles relevant to public assistance benefits. Familiarity with eligibility guidelines and case assessment techniques is important, along with understanding the objectives and philosophy of public assistance programs.

Strong communication skills are essential to effectively navigate interactions with clients who may display a wide range of emotions, including fear and frustration. Your ability to remain calm and professional will enhance our clients' experience.

Additionally, successful candidates will possess exceptional organizational skills to manage workload efficiently and effectively. Adaptability to changing policies and technology is a must, as well as proficiency in maintaining systematic records. Experience in customer service environments and a passion for helping others will greatly contribute to your success in this role.

This position offers the potential for career development within the health services sector, and we encourage individuals who are motivated to provide meaningful contributions to apply.