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Title: Administrator - L3

Requisition ID: 73486

City: Kochi

Country/Region: IN

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction

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Good knowledge on Intune administration, device enrollment, Autopilot, App deployment
Monthly patching of windows devices using Intune
Troubleshooting skills on device provisioning and application deployments
Experience in Windows 10/11 deployment and customization
Good communication Skills
Administration of MDM Environment using MDM tools like Intune
Experienced in managing Hybrid end points like Laptops, Desktops, BYOD
Able to create Configuration Profile, compliance policy, BitLocker, Windows Hello for Business etc
Deploying and monitoring of Win32 apps, LOB apps, MS Store apps.
Assignment of subscriptions and licenses to users for Device Enrollment using Autopilot
Experience in Handling ESP, Configuration Profile, CSP, PowerShell Scripts
Experience in customizing and deploying Windows 10/11
Experience in setting up Intune based Software Distribution, Patch Management, Windows as Service/Feature Update, Driver Management processes
Experience in SCCM environment including Co-Management, CMG
Device testing all the test cases as per Test Cases document

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Deliver

No	Performance Parameter	Measure
1.		100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

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Mandatory Skills: EMM Intune .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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