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Title:  Voice Genesys and Avaya

Requisition ID:  6187
City:  Kolkata
Country/Region:  IN

Key responsibilities

 

Key responsibilities

 

Highly accountable for INC resolution with SLA with coordination across teams

closing Day to Day Network Voice Infrastructure requirement raised by Business

 


  •   Hands on experience with troubleshooting Avaya Unified Communication Platform TCIP (IP Networking) Support of core PBX Technology and related VOIP Networks.
    •  Should have good understanding of basic Telephony Aspects like TFN, Toll Number, DID, ANI, DNIS, etc.
    •  Candidate should have Hands-on knowledge on Telephony Platform like AVAYA/Genesys/AWS Connect
    •  Should have good understanding of Uniform Dial Plan, AAR & ARS.  
    •  Basic understanding of IP & TDM based Architecture.
    •  Basic understanding of Verint Call Recording.
    •  Should willing to work in Rotational Shifts.

 

Technical Skills

Primary Skill (Must to Have)

 Genesys Cloud Contact Center

Secondary Skill

Avaya PBX, Amazon Connect ,

 

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