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Title:  Field Services Engineer - Valls, Tarragona, Spain

Requisition ID:  80173
City:  Madrid
Country/Region:  ES
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Location: Valls, Tarragona, Spain

 

The role:

We are seeking a dedicated and skilled Field Services Engineer to join our dynamic team. The ideal candidate will have a strong background in IT infrastructure field support, excellent customer management skills, and a passion for delivering high-quality service. This role involves troubleshooting hardware, software, and operating system issues, ensuring compliance with hardware warranties and customer security requirements.

 

Key Responsibilities:

End User Support

  • Provide IT infrastructure field support, including troubleshooting hardware, software, and operating system issues.
  • Resolve issues without impacting hardware warranties or violating customer security compliance requirements.
  • Manage customer interactions effectively, ensuring clear and professional communication.
  • Work collaboratively with customers at various levels.
  • Demonstrate self-drive and a results-oriented approach.
  • Exhibit a strong passion for the work and the ability to meet deadlines.

Hardware Troubleshooting and Repair

  • Install and troubleshoot hardware issues for laptops, desktops, printers, and accessories.
  • Possess basic knowledge of enterprise LAN, WAN, and server setups.
  • Perform smart and physical assistance activities under instruction at sites.
  • Lift and move computer equipment weighing up to 50 lbs.
  • Assist with conference room A/V equipment and troubleshoot issues.
  • Configure and troubleshoot basic VOIP phone systems.
  • Provide smart hand support for peripheral and networking hardware, including monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels.

Operating System & Software

  • Provide desk-side support for installing and troubleshooting operating systems (Windows 7/10, Mac, Linux).
  • Experience with anti-spyware and anti-virus software.
  • Install and troubleshoot standard software applications (e.g., Adobe, browsers).
  • Install and troubleshoot office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive).
  • Understand TCP/IP networking, DNS, DHCP, VPN, and RDP principles.
  • Configure and troubleshoot mobile device management systems (Airwatch, Xenmobile, Mobile Iron).
  • Understand data backups and troubleshoot VDI, SCCM/LanDesk/Altris.
  • Configure and troubleshoot Apple machines and mobile devices.
  • Contribute to creating knowledge base articles.
  • Ensure all service requests and incidents are addressed within stipulated SLA timelines.

Tools & Process

  • Knowledge and experience with service requests and incident management processes.
  • Preferably hold an Associate’s Degree in Electronics and CompTIA A+ Certification.
  • Experience with ticketing tools (ServiceNow, Remedy).

 

Qualifications:

  • Experienced in IT infrastructure field support.
  • Strong customer management skills.
  • Excellent oral and written communication skills.
  • Ability to interact and work with customers at different levels.
  • Self-driven and result oriented.
  • Passionate about the work.
  • Ability to work with deadlines and complete tasks on time.
Mandatory Skills: Desktop Support .

 

Experience: 1-3 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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