Title: Associate
Requisition ID:
24029
City:
Manila
Country/Region:
PH
- Handle oubound calls to process which deals with medical staff/doctors
- Supports research and data validation
- Deliver excellent customer service and ensure customer satisfaction in all calls
- Ensure accurate documentation of each call
- Attend to customer queries, concerns and complaints and provide first time call resolution
- Escalate calls to proper parties following proper protocols
- Ensure compliance to all company policies and procedures
- Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
- Keep all company information which includes customer information confidential and secured