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Title: Associate L1

Requisition ID: 84301

City: Manila

Country/Region: PH

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Join Wipro Philippines Inc. as an Associate L1

Take on a dynamic role where you’ll be at the heart of delivering exceptional customer service and building meaningful client relationships. As an Associate L1, you will be responsible for managing inbound customer calls, ensuring timely and effective resolution of concerns—all while maintaining professionalism, empathy, and a customer-first mindset.

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Key Competencies Required:

Client Centricity: Prioritize customer needs to create enjoyable experiences.
Passion for Results: Demonstrate an unwavering drive to achieve performance goals.
Execution Excellence: Ensure optimal performance through attention to detail and thorough follow-through.
Collaborative Working: Work effectively with peers and leaders, fostering a team-oriented environment.
Learning Agility: Show enthusiasm for continuous learning and skill enhancement.
Problem Solving & Decision Making: Analyze information to develop effective solutions quickly.
Effective Communication: Communicate clearly and concisely with colleagues and customers alike

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Minimum Qualifications and Skills Required

Have completed at least a Senior High School (SHS) degree
Excellent communication skills.
Willingness to work on rotating or shifting schedules
Flexibility to perform both voice and non-voice tasks
A proactive and adaptable attitude in a dynamic work environment

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions.

Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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