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Title:  Administrator

Requisition ID:  85619
City:  Melbourne
Country/Region:  AU
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction

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Required Skills (Must Have and should meet all the below standards for qualifying to this role) 

  • Experience with at least 3 product lines like Catalyst 9000/6500/4500/3850/6800/ASR1K. Engineer must be experienced in and have internal product and/or Architecture knowledge.
  • Experience with at least one - Nexus 7K/5K/2K product lines will be an added advantage.
  • Working knowledge and experience BGP, OSPF, ISIS, IP/MPLS, QoS, Multicast is a definite plus.
  • Experience Implementing /Supporting Layer 2, Layer 3 implementations will be key.
  • Hands-on experience in Installation, Configuration and troubleshooting and/or Network Solution designing of Cisco Routers and switches.
  •  Executing Migration windows and migration projects will be a plus.
  •   Must have hands-on experience of 5-7 years on Cisco (CSCO) products
  • A good communications skill is a must. Must have a demonstrated ability to relate to customer representatives at various levels.
  •  Must have good technical writing skills and have experience in writing test and implementation / Migration plans.
  • Skills and experience in working independently.
  •   Strong interpersonal and teamwork neede

Education &/ Additional ceritifications 

  •  Typically requires BSc Computer Science or equivalent plus 5-8 years of relevant work experience. Advanced degree strongly preferred.
  •  Cisco certifications (CCNP, CCIE etc.) would be highly desirable.

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Deliver

No Performance Parameter Measure
1.   100% adherence to SLA/ timelines
Multiple cases of red time 
Zero customer escalation
Client appreciation emails 

 

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Mandatory Skills: Network Implementation .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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