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Title:  Salesforce Business Analyst

Requisition ID:  69513
City:  Melbourne
Country/Region:  AU
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

J͏ob Description

The role is a long term opportunity to join as Salesforce BA for one of our Insurance clients

 

  • The BA will work onsite and remotely with customers to elicit and analyze their requirements, develop designs, and implement salesforce.com.
  • Build a clear requirement development strategy for each customer engagement.
  • Strong understanding of Salesforces capabilities and limitations and can clearly communicate those to customers.
  • Lead discovery workshops, which includes the facilitation of large audiences, solution presentations, and prototype demonstrations.
  • Responsible for identification and inventory of customer process pain points and gaps in best practices
  • Perform rapid analysis and decomposition of complex business information into technical process components. Perform business process modelling, User experience modeling and basic technical architecture diagramming
  • Can interpret technical and business strategy roadmaps and apply a detailed technical solution.
  • Comfortable building and demonstrating prototypes in Salesforce. Strong presenter to C Suite level audiences as well as technical teams
  • Comfortable with heavy involvement in user acceptance test planning
  • Effectively leverage multiple implementation team types (User experience, Change Management, Global Development Centers, Developer Communities).
  • Has hands on experience in several mid-size, global implementations using salesforce.com in Communications/Telecommunication & Energy

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Requirement:

  • Bachelor's degree in Computer Science, Software Engineering, MIS or equivalent combination of education and experience 11+ years' experience as a Business Analyst or Systems Analyst.
  • Experience with salesforce.com configuration/ experience with salesforce.com custom development is required.
  • Has experience in Sales/ ServiceCloud Implementation is a must.
  • Experience with other CRM software (Siebel, Clarify, Vantive, Peoplesoft, NetSuite, RightNow, etc.
  • Strong presentation and communication skills.
  • Familiarity with enterprise integration tools and extract, transformation and load (ETL) tools

 

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What we offer:

  • Flexible/hybrid working culture
  • Paid Parental Leave
  • Ongoing training to help you reach your full potential
  • Corporate discounts with a variety of providers

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Deliver

No. Performance Parameter Measure
1. Customer Engagement and Delivery Management PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.
2. Knowledge Management No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components  developed for proposal during quarter

 

Mandatory Skills: Salesforce Business Analysis .

 

Experience: 8-10 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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