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Title:  ServiceNow Business Analyst

Requisition ID:  82096
City:  Melbourne
Country/Region:  AU
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

A ServiceNow Business Analyst (BA) plays a pivotal role in bridging business needs with technical solutions on the ServiceNow platform. This role is responsible for capturing and translating business and user requirements into actionable deliverables, ensuring alignment with agile methodologies and platform capabilities

You can be based in Sydney / Melbourne 

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Job Requirement & responsibilities:

  • Must have strong ServiceNow technical knowledge
  • Captures business and user requirements (as stories for agile shops)
  • Ensures requirements are understood, developed, tested, and delivered to specification
  • Owns the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements
  • Represents project stakeholders throughout planning, development, and release processes
  • Works with the platform team to develop release estimate
  • Supports the testing effort
  • Works with stakeholders to drive adoption
  • Define processes across Customer/IT/Employee workflows.
  • Fluent in both written and spoken English
  • Minimum 3 years of experience in process design across ITSM Or Customer Service Management/ Field Service Management/ HR Service Delivery
Mandatory Skills: Telecom Consulting .

 

Experience: 8-10 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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