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Title:  Product support

Requisition ID:  84238
City:  Mexico City
Country/Region:  MX
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Product Support

 

  • Minimum of 3 years of experience in product or application support (or similar roles).
  • Each candidate must have at least one skill from each of the following categories:
    • Coding Skills: C#, . ASP.NET, ASP.NET Core, MVC/MVVM, TFS, Visual Studio
    • Database Technologies: SQL, MS SQL Server, Relational Databases
    • Web Technologies: HTML, JavaScript, TypeScript, Backbone.js, Foundation.js, JQuery, CSS, LESS, JSON

All candidates will be fluent in English and open to hybrid work models in either Mexico City (Torre Mayor) or Guadalajara at the Wipro office.

 

Role Purpose

Job Profile Description:

  • Helps to investigate, triage, diagnose and resolve issues, working with clients (primarily internal, occasionally external), other IT departments and suppliers as appropriate; Helps to provide support until tickets are resolved.
  • Assists in troubleshooting activities to resolve issues reported by users, as well as troubleshoot system-triggered alerts and triage issues to the appropriate technology groups.
  • Analyze reported system issues to determine validity, severity and reproduction steps
  • Evaluate and categorize incoming issues and requests
  • Supports business critical applications; ensures monitoring is in place, identifies and reports on service issues, and formulates proposals for problem resolutions and/or improvements.
  • Ensures all relevant implementation, support, and change management processes are adhered to (i.e. Software Development Lifecycle and Change Management).
  • Ensures appropriate support documentations are completed and maintained.
  • Arranges, schedules, and coordinates resources and activities for client specific requests.
  • Handles company-wide outage notifications
  • Supports weekly reporting of incoming, closed and opened issues.
  • Provides back up support to the Operations team with calls, chats, work queue, email inbox and/or First Notice of Loss assistance
Mandatory Skills: FullStack Microsoft .NET Smart Web App .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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