Apply now »


Work with us

Title:  Production Agent - L1

Requisition ID:  77509
City:  Mumbai
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

͏

Primary Skill - 

•               Excellent communication skills,

•               Comprehension - Ability to clearly understand the problem statement, Strong customer service focus

•               Ability to empathize with the customer - Prioritizing customer nee

 

Secondary Skill -

•               Self-Discipline

•               Learning and decision making

•               Patience and action oriented

 

Requirements:

•               Customer Service via Calls: The role involves handling customer queries through calls using various front office tools, requiring strong communication and comprehension skills.

•               Eligibility Criteria: Graduates and undergraduates can apply, but candidates with degrees like MBA, BTech, BCA, BSc IT/CS, BE, MTech, MCA, or CA are not eligible.

•               Skill Requirements: Must have excellent voice and accent, grammar, and analytical skills, along with a strong customer service focus and telephone etiquette.

•               Preferred Experience: Candidates with backgrounds in the airline industry (especially ticketing/reservations), hospitality, logistics, or international call centre are preferred. IATA certification is a plus.

•               Job Logistics: The position is Work from Office at Airoli Mindspace, with 5-day working, 24×7 shift flexibility, and preference for immediate joiners.

 

 

Mandatory Skills: Customer Service( Reservation) .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Apply now »