Job Description

Role Purpose

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations

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Primary skillset: Commvault, Backup exec

Secondary skillset: NetBackup, Networker 

•  Managing, administration, configuration and implementation of Commvault backup solutions  
•  Provides direct technical support in Troubleshooting and implementing, the solution for global infrastructure 
•  Strong experience in Backup, recovery, troubleshooting, performing proactive maintenance and optimizing performance. 
•  Experience in handling DR drills and CommCell high availability 
•       Risk assessment on backup environment and mitigate with solutions
•       Experience on client backup solutions ( File system ,SAP oracle, SAP hana, Oracle, MySQL, Maxdb and Data replication)   
•  Implementation of Commvault backup solution for new environments
•  Implement and manage data retention policies, perform routine system checks, maintenance and updates to ensure optimal performance.
•  Manage storage resources and integrate Commvault with various storage solutions. 
•  Conduct regular system performance check and capacity planning on future data growth
•  Ability to develop and test disaster recovery on new client backup solutions 
•  Expertise on Commvault catalog backup, Storage policies, DDB and index cache configuration and issues
•  Expertise on operating systems (windows/Unix systems) to troubleshoot installation and backup configuration errors and failures 
•  Knowledge in Commvault auditing, logging and reporting features 
•  Sound knowledge on Database products to implement the backup solutions
•  Expertise on handling tape libraries for implementation and configuration.
•  Good Experience on VM platforms (google, VMware, Hypervisor & Azure) to troubleshoot the complex issues to ensure backup availability. 
•  Maintain documentation of backup & recovery configuration, processes and procedures. 
•  Provide reporting on capacity usage to the management and customers with trend analysis.  
•  Good scripting knowledge in (Perl and Shell) . 
•  Good knowledge on various backup environment reports (command center) to customize and proactive action for betterment 
•  Good knowledge in ITIL frame work on Incident, Problem, Change management & Service request management. 
•  Provides support with an emphasis on Internal SLA and commitments are met on time and with a high level of quality 
•  Research and make recommendations on backup products, services, and standards in support of procurement and development efforts
•  Industry best practices on implementation and configuration of backup environments
•  Open to work in stretched shifts, 24X7 shift, odd working hours and weekends as per the work requirements. 
•       Additional knowledge on other backup products 
•       Manage the hiring ,staffing and maintaining of a diverse and engaged workforce

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Storage:

•          Managing, administration, configuration and implementation of HP3PAR, HP Primera, Dell EMC Unity storages.

•          Provides direct technical support in Troubleshooting and implementing, the solution for global infrastructure

•          Strong experience in storage, recovery, troubleshooting, performing proactive maintenance and optimizing performance.

•          Experience in handling DR DRILL and ReaL BCP And data recovery

•       Experience in handling security assessment and mitigating Risk identified in assessment

•       Experience in handling CIFS & NFS file share management.  

•          Execute FC zoning for development and production, storage volumes.

•          Manage snapshot as well as recovery methods for storage volumes.

•          Execute across-site replication of significant DR data.

•          Supervise volume replication overnight jobs and execute improvements.

•          Oversee IO performance of production along with development of databases LUNs.

•          Provide architecture as well as performance recommendations to DBAs and Ops.

•          Support and configure the SMTP alerts and SMIS & SNMP traps to monitor the devices.

•          Manage the customer escalations and internal teams elevations.  

•          Conduct bottleneck evaluation to identify performance issues.

•          Capacity Management: Monitoring Storage, Audit logs and take reactive and proactive action.

•          Provide reporting on capacity usage to the management and customers with trend analysis. 

•          Perform the implementation with the help of the team and make the infrastructure compliant with Industry best practices

•          Good scripting knowledge in (Perl and Shell)

•          Good knowledge in ITIL frame work on Incident, Problem, Change management & Service request management.

•          Provides support with an emphasis on Internal SLA and commitments are met on time and with a high level of quality.

•          Establish appropriate end-user access control levels for stored data.

•          Perform tasks necessary to fulfill service level agreements with end-users regarding storage allocations, limitations, security, and availability.

•          Perform and test backups and restores to ensure that enterprise data is effectively protected.

•          Communicate and enforce, through system procedures, data storage retention policies.

•          Follow change control, incident response, and testing processes for modifications to storage appliances and software.

•          Anticipate, mitigate, identify, respond to, and resolve issues with storage devices, storage access, and data retrieval.

•          Research and make recommendations on storage products, services, and standards in support of procurement and development efforts.

•          Monitor, analyze, and predict trends for storage equipment performance, space allocation, and data growth to recommend enhancements to the IT storage team.

•          Develop routines for end-users to facilitate storage best practices, including desktop storage administration.

•          Remain informed on storage laws, trends, and issues, including current and emerging technologies and best practices; advise, counsel, and educate executive and management teams on their relative importance.

•          Open to work in stretched shifts, 24X7 shift, odd working hours and weekends as per the work requirements.

•       Manage the hiring ,staffing and maintaining of a diverse and engaged workforce ervice Now ticketing tools